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How distractions cause stress and impede your ability to function
Michael S. Haro, Ph.D. Business Management, Services & Risk ManagementIf you are easily distracted, your level of stress likely rises with these distractions. In this state, your potential for making poor decisions and mistakes increases. Leaders and managers constantly face their share of distractions, so it's important to know how to handle them in the appropriate manner.
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People join good companies but quit bad managers
Greg L. Alston Business Management, Services & Risk ManagementI'm constantly amazed by how people who are charged with managing people try to make life much more complex and difficult than it needs to be. When people join a new company, they are usually excited by the new opportunities and believe in the vision of the organization. They choose the job based on the best fit with their world view. This assumes of course that they have their choice of jobs. If they need a job to eat, the dynamic is quite different.
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You can learn from these 4 examples of excellent customer service
Benoit Gruber RetailThink about a time when you received amazing customer service. Now think about how rare it was that you experienced that level of customer service. In this day of social media and the omnipresent "review" of businesses and services, you would think companies would do their best to provide top-notch customer service at every turn. Yet it's surprising how few companies really take the time and effort to provide outstanding customer service that will increase customer loyalty.
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Soft-touch packaging: A boost for brands
Sharon Derbyshire EngineeringWhen faced with revitalizing an iconic brand, Bayer wanted to differentiate itself from the competition with a package makeover. The company ultimately chose an oversized ergonomic cap for its aspirin and Aleve over-the-counter medications. The new cap — overmolded with thermoplastic elastomers (TPEs) — makes it easier for arthritis suffers to grip and get to the pain reliever inside. The easily-recognized caps with raised logo are preferred by consumers and are even endorsed by the Arthritis Foundation.
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Finding a dream job: Dating for the perfect match
Linchi Kwok Business Management, Services & Risk ManagementMay is the month of graduations. Many new graduates are excited about their future, but at the same time somewhat nervous about new jobs and a new life. Occasionally, I will meet with some graduating seniors who need career advice, either for a good reason (too many job offers to choose from) or a bad reason (no offers yet).
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Highlighting barrier packaging application developments
Don Rosato EngineeringSafety, convenience and quality drive food packaging technology. Increasing demands for fresh packaged food, consumer convenience and manufacturers' concern for longer shelf life are driving the market for global advanced barrier-packaging technology for the food and beverage market.
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Pros and cons of buying vs. leasing commercial property
Dale Willerton and Jeff Grandfield RetailThe most common reason tenants lease space instead of buying a location is because 95 percent of all commercial, retail and office space is for lease and not for sale. Commercial landlords prefer to have long-term rent-paying tenants.
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A look at women in the workplace as AMC’s ‘Mad Men’ ends…
Ross Lancaster Business Management, Services & Risk ManagementIn the last 60 years, women's rights and female equality have made enormous strides. Perhaps nowhere is this better exemplified than in the workplace, where women make up nearly half of the total workforce and are no longer expected to be stay-at-home mothers at a relatively young age.
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Soft-touch packaging: A value for consumers
Sharon Derbyshire EngineeringPackaging is viewed as an extension of the product, and the consumer's first perception of value is based on look and feel of the package. Research shows that consumers spend on average three seconds eyeing a product on store shelves before deciding whether to purchase — sometimes referred to as the first moment of truth.
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B2C communications on Facebook: What has changed over the years?
Linchi Kwok CommunicationsAs of March 31, Facebook reported 1.44 billion monthly active users — 936 million of whom access the website every day. Therefore, Facebook continues to be an essential social media platform for business communications. By 2012, 74 percent of Fortune 100 companies had already set up at least one Facebook page for business communications.
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