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  • Customer experience and employee engagement: An interconnected working…

    Katherine Radin Communications

    The link between employee engagement and customer experience can lead company's success or failure. Find out how to strengthen that link here.

  • 7 ways to balance your work-from-home routine

    Acacia Munoz Communications

    Successful work-from-home routines require boundaries to create a sustainable situation and help maintain a healthy work-life balance. Here are seven steps to follow to reset your work-life balance and set your own routine while working remotely

  • What to do when you notice your team ‘quiet quitting’

    Brie Ragland Communications

    Quiet quitting is a new trend where employees are finding themselves completely burned out and uninterested in going above and beyond for their job anymore. To keep your team from jumping on this bandwagon, every leader within your company should actively look for signs of quiet quitting and address them head on. Here's how.

  • 5 fresh ways to beat consumer decision fatigue in your social media and…

    Lisa Mulcahy Communications

    As a business owner or marketer, you've probably thought that the causes of decision fatigue which could stop a consumer from paying attention to your brand messages online are completely out of your control, right? Think again. Decision fatigue has everything to do with the specifics of your customers' lives at any given moment, and nothing to do with the quality of your brand and product.

  • Turning your experience into accomplishments and skills

    Hank Boyer Communications

    Since you were old enough to start your first job or tackle school assignments, you've been accumulating the experiences needed for a successful future. Landing your ideal job as a recent graduate or a seasoned professional depends on how well you translate those experiences into accomplishments and skills that match a prospective employer's needs.

  • The future of virtual L&D: Implementing online professional development…

    Ginger Abbot Communications

    ​Even the most well-educated and experienced professionals in any industry have room to grow. The best team members and leaders never stop looking for new ways to strengthen their skills and gain new talents. However, going back for another degree or attending a conference isn't always financially feasible and may not work with everyone's schedules. Virtual learning and development is the next step leaders can implement and use to their advantage.

  • Infographic: The science of analytics

    Brian Wallace Communications

    Many marketing people favor the creative side of their minds over their analytical side. If you're a creative type and go off instinct, you might be leaving a lot of good information (and revenue) on the table. It's time to embrace the science of analytics.

  • Want your employees to voice suggestions when customers treat them poorly?…

    Linchi Kwok Communications

    When consumers know they are always right, they may breed a sense of superiority or entitlement, expecting the frontline employees to comply with any customer behaviors. Current literature has identified customer mistreatment's negative effects on employees' psychological states and work-related intentions/behaviors. Companies need to promote employees' customer-focused voice behavior, through which they can gain first-hand knowledge about their customers and identify potential issues for service improvement.

  • Infographic: How emotional intelligence can make you successful in business

    Brian Wallace Communications

    While you can learn a lot of technical skills in school and in the trenches at work, emotional intelligence is a key ingredient to your future success. If you think soft skills and emotional intelligence are just nice to have, think again.

  • 8 questions every aspiring business owner must ask

    Patrick Burke Communications

    Do you have what it takes to own a business? Your first answer might be that it depends on the market, but that's only part of the story. So is thinking it depends on your product. The bottom line is it depends on you. If you don’t focus on your own drive, abilities, and tolerance for stress and uncertainty, you’re missing a key part of the equation. And if you start a business without really finding out if you should, you’re making a grave mistake. Say you've got a great idea. You've got a niche service. You've done the research and there’s space for you to grow a company. Before you start looking for a storefront, look in the mirror — by asking these eight simple but vital questions of yourself.

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