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10 tips for managing the ‘talent’ in the fish room

Kevin Plazak Retail

There are a lot of options for stocking a fish room. There are things you really have to have, would do well to have and things that will set you apart. A knowledgeable fish room person knows about fish that are not commonly available to the public. They probably have seen enough guppies and neon tetras to last a lifetime, and are looking to see something new and different. Here are some suggestions that will allow you manage your inventory and fish room employee.

Selecting the right professional to help you, the tenant

Dale Willerton and Jeff Grandfield Retail

The difference between success and failure in a business can easily come down to your location and lease terms. But if you’re not an experienced and savvy negotiator, you may not stand a chance against the landlord or his real estate agent. Bringing in someone who will either go to bat for you or even take the whole negotiating process off of your shoulders can save you money in the long run. There are options available, and it is vital that you understand them.

Who’s buying luxury home goods?

Michael J. Berens Interior Design, Furnishings & Fixtures

Once synonymous with wealth, opulence and exclusivity, luxury has become more accessible. Consequently, it now means different things to different groups of consumers. Today, luxury is linked with other values besides just the accumulation of riches and power. Appealing to the luxury home goods shopper requires a deeper understanding of how they view themselves and what motivates them to buy.

How to turn a one-time buyer into a lifetime buyer

Benoit Gruber Retail

Customer service — both good and bad — has a long-lasting impact on revenue. Today, customers can immediately go online to voice frustrations and discontent with a brand. With online purchases and competitor information easily available, a business's time frame to please customers during the purchasing phase is short.

Is RFID a solution to inventory dilemmas? Target thinks so

Danielle Manley Retail

On April 19, Target released a limited-time retail selection from Lilly Pulitzer, a designer well known for her resortwear. Problems started immediately. Target's website became overwhelmed, denying access to many shoppers — at one point shutting down entirely to deal with heavy traffic. Many online shoppers tried repeatedly with no success. And stores were no better option — lines formed early in the morning, emptying shelves faster than expected.

The undeniable benefits of having happy customers

Jessica Taylor Business Management, Services & Risk Management

"The customer is always right." These five important words form a motto within any organization. No matter what field you work in, engaging with others is a key aspect to your daily work life. Having happy customers begins with customer service, but great customer service begins with you.

Pinterest’s new buyable pins benefit businesses and users

Katina Hernandez Retail

Social media juggernaut Pinterest is adding a new benefit to their popular social scrapbooking website in the coming months: the ability to purchase pinned items through a new "Buy it" button. Until now, Pinterest has served mainly as a website reserved for planning, and the company hopes the new foray into the e-commerce market will make the website more interactive and satisfying to users.

You cannot lead until you have their trust

Dov Baron Business Management, Services & Risk Management

A creeping crisis is facing companies today. Over the next 20 years, this crisis will affect the bottom line harder than the recession of 2008. What is the crisis? The loss of valuable, trained employees. The average company spends 1.5 to 2 times the annual salary of an employee in training and development. Meanwhile the average millennial employee is looking at a tenure of only 1.2 to 2.4 years, at the outside.

How to get paid without alienating your customers

Yasmine Bachir Business Management, Services & Risk Management

For any business, getting paid on time is essential. Without income, you can't make a profit, which is (for most companies) the entire point of operation. If you have cash going out regularly but can't ensure you're being paid on time, a cash-flow gap will develop that could result in bankruptcy if left unresolved.

Problems at work? Maybe it’s you

Catherine Iste Business Management, Services & Risk Management

My coaching colleagues and I were talking the other day about the challenges we have when we suspect it is our client causing the problems they are trying to overcome at work. It can be just as challenging for an outsider to identify the root of a problem as it is for an individual to realize that they are the problem.

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