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How to turn a one-time buyer into a lifetime buyer
Benoit Gruber RetailCustomer service — both good and bad — has a long-lasting impact on revenue. Today, customers can immediately go online to voice frustrations and discontent with a brand. With online purchases and competitor information easily available, a business's time frame to please customers during the purchasing phase is short.
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Is RFID a solution to inventory dilemmas? Target thinks so
Danielle Manley RetailOn April 19, Target released a limited-time retail selection from Lilly Pulitzer, a designer well known for her resortwear. Problems started immediately. Target's website became overwhelmed, denying access to many shoppers — at one point shutting down entirely to deal with heavy traffic. Many online shoppers tried repeatedly with no success. And stores were no better option — lines formed early in the morning, emptying shelves faster than expected.
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The undeniable benefits of having happy customers
Jessica Taylor Business Management, Services & Risk Management"The customer is always right." These five important words form a motto within any organization. No matter what field you work in, engaging with others is a key aspect to your daily work life. Having happy customers begins with customer service, but great customer service begins with you.
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Pinterest’s new buyable pins benefit businesses and users
Katina Hernandez RetailSocial media juggernaut Pinterest is adding a new benefit to their popular social scrapbooking website in the coming months: the ability to purchase pinned items through a new "Buy it" button. Until now, Pinterest has served mainly as a website reserved for planning, and the company hopes the new foray into the e-commerce market will make the website more interactive and satisfying to users.
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You cannot lead until you have their trust
Dov Baron Business Management, Services & Risk ManagementA creeping crisis is facing companies today. Over the next 20 years, this crisis will affect the bottom line harder than the recession of 2008. What is the crisis? The loss of valuable, trained employees. The average company spends 1.5 to 2 times the annual salary of an employee in training and development. Meanwhile the average millennial employee is looking at a tenure of only 1.2 to 2.4 years, at the outside.
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How to get paid without alienating your customers
Yasmine Bachir Business Management, Services & Risk ManagementFor any business, getting paid on time is essential. Without income, you can't make a profit, which is (for most companies) the entire point of operation. If you have cash going out regularly but can't ensure you're being paid on time, a cash-flow gap will develop that could result in bankruptcy if left unresolved.
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Problems at work? Maybe it’s you
Catherine Iste Business Management, Services & Risk ManagementMy coaching colleagues and I were talking the other day about the challenges we have when we suspect it is our client causing the problems they are trying to overcome at work. It can be just as challenging for an outsider to identify the root of a problem as it is for an individual to realize that they are the problem.
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Debunking these 4 lease-renewal myths
Dale Willerton and Jeff Grandfield RetailConsidering the average commercial tenant only negotiates a couple of leases in his or her lifetime (and sometimes with the same landlord), it's easy to understand how leasing myths can persist. Occasionally, the landlord creates and propagates these myths, but real estate professionals looking to serve their own interests are also guilty of embellishing the truth.
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Which is the best social media site for your business?
Emma Fitzpatrick MarketingNew social media sites pop up constantly. Have you heard of the two newest players in the social game, Meerkat and Periscope? Whenever a new form of social emerges, of course you check it out. After all, you — and your business — should always be on the forefront of trends. Plus you want to know, "Is this a good fit for my business?"
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Whirlpool’s Dave Szczupak: Energy efficiency benefits businesses
Ryan Clark ManufacturingDave Szczupak, executive vice president of global product organization for the Whirlpool Corporation, was awarded the Visionary Award for his innovative work, leadership and commitment to energy productivity earlier this month at the 2015 Energy Efficiency Global Forum.
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