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10 fun facts about Mardi Gras
Dave G. Houser Recreation & LeisureWith Mardi Gras celebrations set to cut loose in a frenzied parade of feathers, costumes, beads and booze, let's get ready for the party with some fun and not-so-well-known facts surrounding America's wildest and most colorful festival.
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5 leadership mistakes to stop making now
Catherine Iste Business Management, Services & Risk ManagementBy reading this article, you have already avoided the first mistake: thinking you are done learning how to be a good leader. Though it may seem that people never change and management principles all boil down to the same few tenets, good leaders know that to continue to motivate and inspire requires a commitment to sharpen and expand the tools in their toolbox.
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Getting the most from your DMC partnership
Deena Murray Travel, Hospitality & Event ManagementYou've been given the program of a lifetime — large budget, great group of attendees, a dream client, etc. But, and here is what keeps you up at night, it is at a destination where you have no experience. How will you pull this off in unfamiliar territory where you have no contacts?
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Hoteliers reap long-term gains by going green
Donna Balancia Travel, Hospitality & Event ManagementRamp-up expenses can be costly, but hotels that "go green" can harvest rewards with new business and long-term financial gains. Going green has its advantages in the tourism world. Hotels that meet state green certifications derive benefits ranging from saving money to saving the environment. While there is no sweeping federal legislation that mandates hotels go green, many states have taken on their own government-implemented rules and guidance.
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4 things every event professional should know about social media measurement
Wendy Parsley Travel, Hospitality & Event ManagementMeasuring your social media effectiveness is an essential part of your overall social media marketing strategy. It is an important part of understanding the value of the investments made and for making future tactical decisions. It also shows you what specific content and tactics performed the best, so you can do more of what works well and eliminate the elements that are not.
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The future of hotel luxury? Simplicity
Bambi Majumdar Travel, Hospitality & Event ManagementThe new generation of travelers craves adventure, for sure, but they also crave simplicity. According to Skift, new reports and surveys on travel and hospitality all show that simplicity is going to be the new luxury in 2017. Today's guests crave better health and wellness options, along with a greater convergence of experiences — like a seamless digital experience without being overwhelmed by it. For forward-thinking luxury hotels, The Future Laboratory's Luxury Futures Report 2016 is the perfect guide to follow in this regard.
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5 ways to shorten your hiring process
Tess Pajaron Business Management, Services & Risk ManagementIf you're tired of your hiring process taking three months from start to finish, that's a perfectly reasonable way to feel. These processes take up a ton of time and resources, and you need those seats filled immediately.
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States have 1 year to get ‘real’ with ID security
Suzanne Mason Travel, Hospitality & Event ManagementIn the last month, travelers may have noticed a new sign at airports across the country regarding new ID requirements going into effect next year. Beginning Jan. 22, 2018, TSA will begin strict enforcement of Real ID requirements when it comes to domestic air travel.
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Smart airports on the horizon
Bambi Majumdar Transportation Technology & AutomotiveWe live in the age of the Internet of Things (IoT) and mobile experiences. In simple language, this translates into instant communications and connectivity. One area that is ripe for change regarding technology innovation and disruption is the airport experience. Travelers today still face hassle, delay and inefficiency due to the gap between the increasing number of customers and the need to improve services.
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Responses to online reviews should vary based on hotel class
Linchi Kwok Travel, Hospitality & Event ManagementOnline review websites, such as TripAdvisor, allow certified business owners or managers to make one managerial response to a consumer review, regardless of whether the review is positive or negative. Therefore, a business can either reinforce the positive messages conveyed in a consumer review or explain in detail what went wrong and/or what steps the management team has taken to address the issues brought up in a consumer review.
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