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Hotels are betting big on restaurants
Bambi Majumdar Travel, Hospitality & Event ManagementJoie de Vivre, a boutique hotel chain, was recently in the news for launching its showcase restaurant Petit Lion at The Troubadour in New Orleans. They focused on combining the French bistro with a distinct Southern charm that will offer guests a unique experience. Having a restaurant on the premises is nothing new, but what makes Petit Lion stand out is their core function for the brand.
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Trump travel ban saga hurts US tourism
Suzanne Mason Travel, Hospitality & Event ManagementThe U.S. Travel Association refers to the years 2000-2009 as the "The Lost Decade" of international travel. During those years, the U.S. missed out on approximately 68.3 million visitors and $606 billion. Fast forward to 2016, and those numbers have finally bounced back, with U.S. travel exports growing to 11.2 percent — the highest increase since the fallout from Sept. 11.
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Machines will soon perform more service jobs than humans
Linchi Kwok Travel, Hospitality & Event ManagementCan machines work as well as real human beings in delivering impeccable service? If so, will machines eventually replace human beings at work in the service industry? I had thought about those questions back in 2014 when I discussed the concept of the robotic butler ("Bolter") in hotels. But, at that time, I was unable to provide a definite answer. Today, I can finally assert with more confidence that a new era where machines serving people has arrived.
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Hospitality brands must learn how to speak to their customers
Bambi Majumdar Travel, Hospitality & Event ManagementEveryone has caught on to content marketing, unless you the rock you are living under has no access to Wi-Fi. It is no longer of a question of whether you should have a budget for content or social marketing practices. The question, instead, is what kind of strategy you should apply within these umbrella points.
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How to shut down bad online reviews
Linchi Kwok Travel, Hospitality & Event Management"Our customers are always right." Even if they are wrong, they could still post bad online reviews or share negative word-of-mouth about a business on social media. And because negative reviews have significant impacts on a business's bottom line, customers will always win, no matter how wrong they can be sometimes.
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Travel and tourism industry set for more digital disruption
Bambi Majumdar Travel, Hospitality & Event ManagementA 2012 episode of the TV series "The Good Wife" named "Bitcoin for Dummies" told a story about the three possible and mysterious Bitcoin founders. It also predicted that crypto-currency would be the money of the future. Not many took it seriously, yet today we are faced with the real possibility of using only digital currency. This is even more true for the travel and tourism segment, which has to deal with complex rules and regulations across regions and businesses.
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Get ready to pay more to improve US airports
Matt Falcus Transportation Technology & AutomotiveAirports and airlines across the United States have been reacting to a new bill put forward by Congress that could increase ticket prices, as a passenger fee cap is lifted for the first time in over 15 years. Passenger Facility Fees (PFC) are a common way for airports and their operators to raise revenues on top of charges to airlines for every passenger passing through them, whether inbound or outbound. Under the new terms put forward by Congress, airports would be allowed to set their own PFC in accordance with their needs.
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When is travel time compensable under the FLSA?
D. Albert Brannen Business Management, Services & Risk ManagementTravel-time issues are some of the most difficult of all hours-worked questions for non-exempt employees. Whether and to what extent travel time counts as hours worked under the Fair Labor Standards Act depends on the specific facts and circumstances presented. Below are some broad rules of thumb that apply to the most common kinds of travel. The rules vary depending on whether the travel is local, out of town with same-day return, or out of town with an overnight stay.
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Discovering America’s most beautiful sand dunes
Dave G. Houser Recreation & LeisureThe accumulation of windblown sand presents one of nature’s most interesting and beautiful phenomena. Windswept and rippled, sand dunes form throughout the world, from coastal and lakeshore plains to desert regions. They are nonetheless rare environments, making up only 15 percent of the earth’s deserts. They can range in height from a few feet to as tall as a skyscraper and in color from white to tan to red. Come along with us for a look at a number of major American sand dunes.
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Infographic: Key trends for meetings and events
Mary Smith Travel, Hospitality & Event ManagementAnnual conferences and events are a major part of communication for many industries, and the meetings and events industry has seen rapid growth over the last few years. Key to this is the advancement in technology is the internet, which allows for fantastic and effective communication.
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