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How is the hotel industry fighting Airbnb?
Bambi Majumdar Travel, Hospitality & Event ManagementAs much as hoteliers hate Airbnb, the latter has brought some much-needed disruption for the industry. In today's digital age with millennial spenders, agility and innovation are key. Airbnb has successfully deployed them and stormed into the public eye by providing an alternative to hotels.
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Will Ticketmaster’s new program finally put an end to scalping bots?
Katherine Radin Travel, Hospitality & Event ManagementEvent-goers know that purchasing tickets to an upcoming concert or show can often be a race against time. If they aren't able to score tickets during a presale, there may be few options left by the time the tickets go on sale to the general public.
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Follow the consumers’ path of purchasing a travel product
Linchi Kwok Travel, Hospitality & Event ManagementHotels have been working hard to win more travelers to "book direct" on their companies' websites, but are consumers listening? In fact, hotels are not alone. All service providers in the hospitality and tourism industry want their customers to make purchases directly on their websites, but consumers want to search and compare various options before making a decision.
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Tourism technology continues to gain ground
Donna Balancia Travel, Hospitality & Event ManagementTechnology offers a range of options for travelers in booking and planning vacations and business trips. That means hotels have to plan to accommodate a range of tech-savvy customers, many of whom are still getting acquainted with new ways to experience travel.
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Travelers, businesses await US decision on expanded laptop ban
Bambi Majumdar Transportation Technology & AutomotiveEarlier this month, the Department of Homeland Security (DHS) announced that all U.S. airlines should prepare for an expanded electronics ban, aimed at carry-on electronic devices that are larger than cellphones. Originally announced for U.S.-bound flights from eight Middle Eastern and North African countries, an expansion of the ban could mean other regions as well, including flights from Europe.
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Surveys or social media? Airlines get conflicting reviews
Suzanne Mason Travel, Hospitality & Event ManagementJ.D. Power recently released their 2017 North American Airline Satisfaction study, which shows that airlines are doing a better job when it comes to passenger satisfaction. But recent news headlines say otherwise.
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The Disneyfication of American cities
Lucy Wallwork Civil & GovernmentDisneyland is every child's dream and an escape from the messy reality of daily life. But if you look closely, you will notice that American cities (and increasingly other cities around the world) are being remade in the image of Walt Disney's famous fantasy theme parks. Places like the Mall of America, where every move is engineered, draw on the Disney rule book and have co-opted public spaces.
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Can hotels stop the growth of Airbnb?
Linchi Kwok Travel, Hospitality & Event ManagementAirbnb made innovative disruptions to the lodging industry by adding millions in room inventory to the market. Because almost anyone can rent out their extra space that is currently underutilized to other consumers on Airbnb.com, the listings on Airbnb have now exceeded 3 million, covering more than 65,000 cities in 191 countries.
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Is the US losing ground on tourism?
Bambi Majumdar Travel, Hospitality & Event ManagementPresident Donald Trump's attempted travel bans and related policies have created quite a buzz worldwide — and not a positive one. Industry experts are pointing to the loss of revenue these policies are causing and how the future of the U.S. tourism industry will be affected.
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Canadian DMO enhances visitor experiences through ‘destination animation’
Shawn Smajstrla Travel, Hospitality & Event ManagementIn a previous article, I explained how a Canadian DMO is bringing a Silicon Valley approach to tourism marketing. RTO4, a regional organization in Ontario, has established a development process that aims to make its destinations vibrant through co-investment with its stakeholders. One particular aspect of this co-investment relates to an important part of that process: destination animation.
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