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Is the US losing ground on tourism?
Bambi Majumdar Travel, Hospitality & Event ManagementPresident Donald Trump's attempted travel bans and related policies have created quite a buzz worldwide — and not a positive one. Industry experts are pointing to the loss of revenue these policies are causing and how the future of the U.S. tourism industry will be affected.
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Canadian DMO enhances visitor experiences through ‘destination animation’
Shawn Smajstrla Travel, Hospitality & Event ManagementIn a previous article, I explained how a Canadian DMO is bringing a Silicon Valley approach to tourism marketing. RTO4, a regional organization in Ontario, has established a development process that aims to make its destinations vibrant through co-investment with its stakeholders. One particular aspect of this co-investment relates to an important part of that process: destination animation.
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What does good restaurant design look like?
Leslie LaskinReese Interior Design, Furnishings & FixturesPeople eat out for two reasons: the food and the experience. Sometimes one takes precedence over the other, but for a restaurant to truly succeed, both must be deliberately addressed. Last month, I traveled with my daughter for a couple of weeks. We ate out ... a lot. By chance, we ate in three restaurants all owned by the same restaurant group. When we sat down in the third restaurant, I told her I thought all three were owned by the same people, or at least designed by the same group.
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New visa policies in US, Europe may hurt summer travel
Suzanne Mason Travel, Hospitality & Event ManagementWith the unofficial start of summer travel about a month away, attention continues to shine upon the travel industry as both the U.S. and European Union focus legislation aimed at their respective travel visa policies. At a recent appearance at George Washington University in Washington, D.C., Secretary of Homeland Security John Kelly said the rules for allowing Europeans to travel to the U.S. without a visa should be examined because of the threat of terrorism.
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Imagining how hotels and restaurants are run in smart cities
Linchi Kwok Travel, Hospitality & Event ManagementWe have seen more robots and machines are replacing humans in the service sector. This trend is irreversible, but the good news is there are ways to cope with such changes at work. What if these changes also take place in the macro level? Then, what can businesses do to embrace this wave of innovations?
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Canadian DMO brings Silicon Valley approach to tourism marketing
Shawn Smajstrla Travel, Hospitality & Event ManagementAs with every other industry, travel is seeing its share of "disruption" from emerging and evolving technology. But it isn't just on the consumer side, such as booking apps and the sharing economy. The cultural fabric of Silicon Valley has started to leave fingerprints on destination marketing.
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The travel and hospitality sector has a new partner in PayPal
Bambi Majumdar Travel, Hospitality & Event ManagementPayPal has been in the news quite frequently in recent months, and all for good reasons. Brand innovation and enhanced customer experience are the focus, and to this end, they have introduced a series of new services. Speaking to brandchannel, PayPal’s Dhiraj Kumar said that most users are unaware of the many benefits PayPal offers. The platform features more than just sending and receiving money, or using the service for online shopping. There are incredible offers for business transactions as well as personal wealth management.
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How not to get replaced by machines at work
Linchi Kwok Travel, Hospitality & Event ManagementI was not exaggerating in my previous article when I discussed how "machines will soon perform more service jobs than humans." My proposition was supported by more than 10 recent examples where service jobs are being replaced by robots or automatic service in restaurants, hotels and other fields in the service sector.
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This meeting was a disaster
Robert C. Harris Association ManagementScheduled to start at 5 and end at 8, the meeting began with 20 people making self-introductions. They took 35 minutes. I recognized a glitch as a majority included the phrase: "We have a problem." I knew the attendees to be efficient and innovative professionals, so it was surprising to hear the group focus on the negative. Nobody offered positive statements such as, "We are empowered to bring about resolution," or "Through collaboration we can solve our problem."
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The role of boutique hotels in shaping new hospitality trends
Bambi Majumdar Travel, Hospitality & Event ManagementThe term "boutique hotels" has been floating around for more than four decades now, but the concept and importance of the word has changed as the industry has evolved. What started off as an offbeat trend, has now become a mainstream one.
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