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Store meetings: They’re not just for breakfast anymore
Harry J. Friedman RetailWould your store meetings be completely unappealing if it weren't for the donuts? There's no reason to suffer through meetings that adjourn with a collective sigh of relief. Learn to make meetings worthwhile and rewarding for everyone involved — even without donuts.
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Leadership lessons: Why it pays to put others first
Scott Steinberg RetailA proud, time-honored tradition among leading organizations and brands, quality customer service has become more than just a given common courtesy today. It has also evolved to become a core necessity in the age of abundance, when dozens of competitors are just click or call away.
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When the customer is wrong
Linchi Kwok Travel, Hospitality & Event Management"The customer is always right." That is probably the most-heard sentence when companies talk about customer service. Yet, in reality, we all know that not every customer is right.
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Why there’s no such thing as a bad attitude
Harry J. Friedman Retail"He's got a bad attitude." "She's not a team player." Does this sound familiar? It probably does. Every manager has had an employee who just wasn't part of the team. You advise the employee that he/she has a bad attitude or needs to be better at teamwork.
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Avoiding security deposit pitfalls when renewing your lease
Dale Willerton and Jeff Grandfield RetailTenants can hit some potential pitfalls with the security deposit when renewing a lease. To be successful in negotiating for the return of a security deposit, you have to know what to expect.
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5 critical trends in marketing to women
Chris Holt MarketingMost marketing teams recognize that women are an increasingly powerful part of the purchasing power equation. A recent study found that only 9 percent of women think they are being marketed to effectively. The percentage drops in ages 50-plus to a scant 7 percent.
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Multistore pet specialty retailers should think inside the box
Marissa Harrison Pet CareAs we approach SuperZoo, one of the largest pet conferences of the year, retailers are eager to get tips on how to thrive in the consumer-driven, omnichannel world. It's no secret that brand loyalty is slipping away.
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Are you overlooking what your customers are looking over?
Harry J. Friedman RetailMost retailers spend a great deal of time making their stores visually appealing. Whether your merchandising style projects an opulent, prestigious image, or a carnival of bargains, you’re no doubt attempting to attract customers.
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Affluent are browsing online, but are they buying?
Michael J. Berens Interior Design, Furnishings & FixturesSmartphones and tablets have transformed the ways consumers are shopping. But market research experts say technology has had little impact on the buying habits among affluent consumers and purchasers of luxury goods.
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Do you have the right focus?
Adrian Davis Business Management, Services & Risk ManagementTypically, 80 percent of your profitability comes from 20 percent of your accounts. Yet, if you are like most businesses, you spread your attention across 100 percent of your accounts while you scramble to acquire even more. Salespeople often hunt for business, which provides some reward in the short term, but ultimately, is bad for your business.
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