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Too big to care about customer service
Harry J. Friedman RetailI've been wondering lately how big you actually have to be to stop caring about how you treat your customers. The inspiration for this article came from taking a business trip and finding myself in an airport news/gift store. Zero help. Zero care. Zero everything.
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Should you pay your employees for overtime?
Catherine Iste Business Management, Services & Risk ManagementManagers, executives and owners often want to work around the overtime laws so they classify employees as exempt without making more than a cursory effort to determine if the job duties really require an exemption. This is simply a huge mistake with the potential to cost the organization a lot of money and likely even more of a headache of time and resources spent remedying the situation.
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Recovering lost profits by improving reverse logistics
Alan Kelsky Distribution & WarehousingUntil recently, the most attention that the supply chain got was for product management centered on the new introduction of products or on the outbound shipping part, where volume shipping is part of the product life cycle.
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Using multiple entities in your corporate asset protection planning
David B. Mandell and Jason M. O'Dell Business Management, Services & Risk ManagementYou may understand that it is a significant liability risk to put all of a business's "eggs" into one basket. But what's the solution? For your business, it may be as simple as using multiple baskets. In fact, using multiple entities to run a business is quite common in many types of business.
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As coffee prices spike, brands respond with new offerings
Bambi Majumdar Food & BeverageThe beginning of 2014 saw the coffee industry duly warned about an Arabica bean shortage and the impending price rise. In turn, consumers have received subtle hints by leading brands about having to fork out more cash for their favorite beverage, which have come quite true by the middle of the year.
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Nordstrom, Target test Pinterest’s merchandising potential
Bianca Gibson RetailPinterest can be a powerful tool when retailers use customer pins as a way to select the merchandise they carry. Is your store missing the mark on merchandise? Could your e-commerce site use a 70 percent increase in traffic?
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Retail pharmacy and 5 profitability problems
Jason Poquette PharmaceuticalThe news hit me like a ton of bricks: "All EasyCare pharmacies will be closing beginning Aug. 20. All active prescriptions will be transferred to convenient ..." What? Just like that? Yep.
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Why do site selection if you’re not planning to relocate?
Dale Willerton and Jeff Grandfield RetailPrior to negotiating a lease renewal, there is great value in conducting a site selection. Typically, many years have gone by since you last looked at available commercial properties, and it's time to do that again.
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Food industry striving to define ‘beef sustainability’
Bambi Majumdar Food & BeverageAt the onset of 2014, fast food giant McDonald's announced that by 2016 it will purchase verified sustainable beef only. This definitive announcement has taken the food industry by storm, particularly because there is still a lack of awareness and knowledge surrounding beef sustainability.
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As consumer confidence soars, businesses scramble to catch up
Katina Hernandez RetailThe U.S. job market is showing signs of warming as small businesses and high-wage jobs are beginning to hire again. In July, the Consumer Confidence Index reached 90.9, the highest level since October 2007, marking the sixth straight month of job gains this year.
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