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International trips are now the travel industry’s driving force
Bambi Majumdar Travel, Hospitality & Event ManagementA recent report by the Kendall College School of Hospitality Management provides valuable insight to the future of the travel and hospitality industries. One dominant trend that stands out is the increasing demand and focus on international services to better cater to changing demographics.
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No, the customer is not always right
Anne Rose Travel, Hospitality & Event ManagementWe've all heard the adage, "the customer is always right." I disagree. In my travel business over the years, I have encountered clients who have asked me to do something that is unethical in the least, illegal at the worst, or sometimes just plain wrong for them. How do you respond?
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4 quick tips to make presenting simple
Catherine Iste CommunicationsAre you ready for your TED talk? In the expert hands of John Bates of Executive Speaking Success, you could be. I had the pleasure of hearing Bates, who specializes in helping people convey their stories in a TED-ready format, speak at a recent Women in Technology International event.
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World Cup proves multiple sites mean multiple challenges
Bill Hanson Sports & FitnessThe World Cup games in Brazil are being played in 12 stadiums throughout the country, so anyone who has organized a soccer, volleyball or basketball tournament in multiple venues can relate to this challenge. Multivenue events such as the World Cup and Olympic Games may be on a much bigger scale than a youth basketball event, but there are similarities when it comes to organizing them.
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Take a plunge at America’s hot springs hot spots
Dave G. Houser Recreation & LeisureAre you ready for a low-cost, relaxing — even healthful — getaway that you can enjoy summer or winter? Well then, let's go hot spring hunting. Some hot springs remain in a natural state, but most have become commercialized, forming the nucleus of resorts and health spas. So let's take a look at a variety of hot springs hot spots scattered across the country.
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Hotels respond to travelers’ demand for healthy living
Linchi Kwok Travel, Hospitality & Event ManagementEarlier this month, President Barack Obama was caught on tape lifting weights at a Marriott Hotel during his visit in Warsaw Poland. The video went viral immediately on the Internet. I have no interest in politics, but this news caught my eye, because it confirms the healthy living trend among travelers.
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A travel agency’s shopping list for legal services
Laurence D. Gore Travel, Hospitality & Event ManagementI recently received a call from an OSSN member asking if I could assist with the travel agency from a legal standpoint. I inquired as to specifically what was needed, and the response was, "I really don’t know." This is actually not untypical.
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Sticking to the basics of event operations
Bill Hanson Sports & FitnessSimply stated, event operations is detail management — the identification and execution of all functions that lead to a successful event. Event/project managers who live by the three A's will produce successful events.
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Increase revenue through customer service
Greg Witz RetailToday's business world has gone beyond simply having a good product or service at a reasonable price. Social media has increased the importance of customer service, with 78 percent of online customers recommending the brand to a friend after having a great service experience.
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Offbeat road trips are on the rise
Bambi Majumdar Travel, Hospitality & Event ManagementThe travel industry is definitely bouncing back. Bookings and projections all show the promise of profit in the coming months. Yet there is another travel trend that is showing signs of growth — road trips.
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