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Travel industry relying on young spenders
Bambi Majumdar Travel, Hospitality & Event ManagementA report released by the Boston Consulting Group last year depicted figures that detail how millennials will bypass their elders and make up the biggest travel demographic in 5-10 years. A lot of change has occurred to shift the balance from baby boomers, who are still major spenders, to the younger generations.
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Easy steps to create green disposal habits for hotels
Erich Lawson Travel, Hospitality & Event ManagementHauling waste creates a major expense for those in the hotel business. Therefore, recycling is key to reduce costs and maximize budgets. Although money must be spent to begin the process, the amount of money saved in the long run will truly be remarkable.
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Using FAQ lists to your advantage
Marisa Meisters Travel, Hospitality & Event ManagementWe've all been there: It's another follow-up phone call from a client asking what the food will be like on the train portion of the journey for the vacation that she booked with you recently. It's the seventh call you've had this week asking a similar question about a booking that you've made.
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Trade show marketing effort soars into rebranding campaign
Karin Roberts MarketingCreating a trade show marketing strategy and integrating branding throughout the collateral materials can build a new brand image and achieve results for any client. Let's take a look at how Stewart Industries International approached a rebranding effort and the results of that change.
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An avoidable tragedy: Why hotels need direct 911 calls
Kay Corriere Travel, Hospitality & Event Management911 is one of the most recognized phone numbers in America. Yet many hotels and motels do not allow direct calling of 911 without the need to first obtain an outside line. Change may come through an initiative called Kari's Law, which is working its way through government and the hospitality industry.
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Relief planned for Mexico City with new airport
Matt Falcus Transportation Technology & AutomotiveMexico City is home to Latin America's second-busiest airport (after Sao Paulo Guarulhos), and it is about ready to burst as pressure mounts on infrastructure amid growing airline traffic. But plans are afoot to bring relief with a new airport capable of meeting the demands of the future.
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Wyoming offers plenty of memories for visitors
Jeannette Harper Recreation & LeisureIf your inner cowboy (or cowgirl) is just hankering to get out, I know the perfect place for you to mosey off to — northwestern Wyoming. From the always awesome Yellowstone National Park down to the cute towns of Cody, Greybull and Lovell, Wyoming offers plenty to visitors.
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Airbnb presents a growing threat to hotel industry
Bambi Majumdar Travel, Hospitality & Event ManagementThe hotel industry can no longer ignore the Airbnb phenomenon and write it off as a wannabe competitor. One simple reason is that Airbnb has not disappeared from the scene as yet another new fad that bites the dust. Another more important one is that Airbnb's popularity and sales both seem to be rising too fast for comfort.
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When the customer is wrong
Linchi Kwok Travel, Hospitality & Event Management"The customer is always right." That is probably the most-heard sentence when companies talk about customer service. Yet, in reality, we all know that not every customer is right.
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How do you become an expert in a new destination?
Anne Rose Travel, Hospitality & Event ManagementThe biggest differences between online booking engines and professional travel consultants are our service, knowledge and expertise. So, how do you become an expert in a new destination? Reading one travel guide or making one visit does not make you a master, in my opinion.
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