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8 tips to expertly communicate with difficult clients

Jessica Day Business Management, Services & Risk Management

Whether you work in small business e-commerce, as a freelance copywriter, or as a construction contractor, there’s some form of client relationship in every sector. As with any relationship that can come under a little pressure, sometimes client communications can also get a bit frosty. There are a few tips and tricks to make your client relationship sail smoothly from the get-go — and how to deal with it when there's a bump in the road. This article will take look at eight tips to ensure you have expert communications with even the most difficult of clients.

How to align your content with search intent

Joe Dawson Marketing

It sounds simple but converting people when they visit your site is harder than you think. This is because brands spend a lot of time and effort focused on earning visits but not conversions. So how will aligning your content feed into search intent, converting visitors into customers? There are many reasons why, when people visit your site, that they don't convert. Poor user experience, also known as UX design, could partly be to blame, but what will also be affecting it is that search results have attracted users with "low purchase intent."

Infographic: How to protect your intellectual property

Mike Floeck Business Management, Services & Risk Management

The world is increasingly interconnected and ideas are accessible at the blink of an eye, which also means your ideas are more vulnerable to theft than ever before. Your ideas are considered your intellectual property, a term used to define any creative capital owned by a business or an individual. Music, artwork, photography, and more are all forms of intellectual property that need to be protected. For businesses, intellectual property also includes logos and artwork, names, slogans, and unique text that are elemental to the business' success.

4 ways to leverage emotional intelligence in workplace communications

Jessica Day Business Management, Services & Risk Management

Emotional intelligence has been shown to boost your chances of promotion and makes for a more effective management environment. It relies on our communication with those around us, whether that’s knowing when to be chirpy and positive or when to just sit back and listen. Emotional intelligence features an essential set of soft skills to have — so how can we leverage it to work for us in the workplace?

Balancing compassion and performance in a pandemic world

Courtney Lynch Business Management, Services & Risk Management

When I served in the Marines, we had a saying: Mission first, people always. Everything about leading Marines came down to achieving results in times of challenge, chaos, and uncertainty while taking care of your people. Now, as an executive coach, as I’ve helped my clients navigate pandemic times, often I’ve been guiding them in demonstrating service-based leadership. Leading with service is about acting selflessly on behalf of others to ensure their success. It’s about the simple actions you take to support others so they can thrive. The great news for leaders is that service can be demonstrated in the simplest ways.

Why you should lead your employees towards self-direction, not empowerment

Hank Boyer Business Management, Services & Risk Management

Remember when the latest buzzword was empowerment? The premise was that employees who were empowered would be more committed to successful outcomes because they had the ability to make decisions, commit resources, own the decision, etc. What's wrong with empowerment? Plenty! What if you empower someone who is not capable of handling the responsibility? In other words, empowerment potentially fails because of a lack of specific expectations for outcomes and the unintentional (or intentional) ineffective execution towards the objective. What’s needed instead of empowerment is a solid team of self-directed employees.

The essential guide to effective Facebook video ad campaigns

Victor Blasco Marketing

You've probably heard a lot lately about advertising tools and opportunities from trending platforms like Google Ads, Instagram Ads, or even TikTok Ads. However, if you’re thinking about launching a social ad campaign for your business and you are not considering Facebook as the primary outlet, you are making a big mistake. Facebook remains the most visited social network in the world and, as such, offers many possibilities to promote your company. Since videos tend to perform best out of all types of content intended for social networks, we'll focus this article on the basics you need to launch a video ad campaign on Facebook.

How to avoid analysis paralysis

Bob Harris and Quinn Green Business Management, Services & Risk Management

Have you sat in a meeting knowing a decision had to be made while you watched the clock tick? So many ideas and objections are presented that the likelihood of reaching consensus dwindles. The situation is described as "analysis paralysis." The phrase describes individuals or groups that overanalyze and overthink a situation. Decision-making becomes "paralyzed," with individuals unable to reach consensus or recommend a course of action. The syndrome causes frustration, failure to complete a task, misunderstanding, wasted time and resignation.

Another day at the office? The meaning of work life after the death of…

Atholl Duncan Business Management, Services & Risk Management

One day last May, Mark Thompson, then the CEO and president of The New York Times, had just concluded his first quarterly earnings call. Three thousand people normally pack the famous skyscraper at 620 Eighth Avenue. Fewer than 20 were in that day. He imagined his teams comfortable at home, getting more work done and pondered the ways of corporate America. "I thought, there’s a big question mark over the office as an organizing principle of cities and I wondered whether it makes sense anymore. It made me wonder: should you sell your skyscraper?"

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