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4 steps to empower yourself to accomplish your goals
Rob and Steve Shallenberger Business Management, Services & Risk ManagementPeople who have a sense of direction and purpose feel empowered. Yet only 10% of people have written professional and personal goals. Imagine how great it would feel to take all your good intentions and make them a reality. In other words, to get laser-focused on the things that matter most — and have the motivation to actually do them! To set your own roles and goals, follow these four steps.
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7 ways to create quality culture in your organization
Felix Zoot Billson Business Management, Services & Risk ManagementIs it possible to achieve a true quality culture in your organization? The simple answer is yes! To do this, however, you must first understand what quality culture is. Quality culture is a working behavior or collection of behaviors encompassing every employee within a company. It is a way of working where employees strive for the best at every level. Having a strong structure in place is essential for creating quality culture. Being flexible within that structure is equally important. Establishing your company’s best practices is the perfect place to start.
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Research shows that you should let consumers’ photos speak for your…
Linchi Kwok Travel, Hospitality & Event ManagementThe advance of technology and the widespread adoption of smartphones and handheld devices in recent years have enabled us to publish our experience about a product or service through online photo or video sharing and provide a review. Online review websites have also updated their features, making it easier for consumers to attach pictures or videos to their reviews. As both consumers and businesses adapt to the new photo-sharing trend, it becomes crucial to expand our knowledge regarding user-generated photos’ (UGPs’) effect on online reviews.
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Why 88% of businesses don’t onboard effectively — and how to be…
Terri Williams Business Management, Services & Risk ManagementIn the race for talent, attracting the right employee is only part of the equation. Companies also need to retain their best workers — and keep them engaged. Onboarding can play a major role in retaining talent. However, a Gallup report found that nearly 88% of organizations don't onboard well. According to Keith Kitani, CEO of GuideSpark, there are three specific reasons why organizations don't succeed with onboarding: Overloading employees, communication fatigue, and inconsistent application. We asked him to explain how these problems can hinder the onboarding process, and how organizations can overcome these challenges.
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8 tips to expertly communicate with difficult clients
Jessica Day Business Management, Services & Risk ManagementWhether you work in small business e-commerce, as a freelance copywriter, or as a construction contractor, there’s some form of client relationship in every sector. As with any relationship that can come under a little pressure, sometimes client communications can also get a bit frosty. There are a few tips and tricks to make your client relationship sail smoothly from the get-go — and how to deal with it when there's a bump in the road. This article will take look at eight tips to ensure you have expert communications with even the most difficult of clients.
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How to align your content with search intent
Joe Dawson MarketingIt sounds simple but converting people when they visit your site is harder than you think. This is because brands spend a lot of time and effort focused on earning visits but not conversions. So how will aligning your content feed into search intent, converting visitors into customers? There are many reasons why, when people visit your site, that they don't convert. Poor user experience, also known as UX design, could partly be to blame, but what will also be affecting it is that search results have attracted users with "low purchase intent."
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Infographic: How to protect your intellectual property
Mike Floeck Business Management, Services & Risk ManagementThe world is increasingly interconnected and ideas are accessible at the blink of an eye, which also means your ideas are more vulnerable to theft than ever before. Your ideas are considered your intellectual property, a term used to define any creative capital owned by a business or an individual. Music, artwork, photography, and more are all forms of intellectual property that need to be protected. For businesses, intellectual property also includes logos and artwork, names, slogans, and unique text that are elemental to the business' success.
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Report: A majority of sales reps lost a sale because they couldn’t…
Terri Williams Business Management, Services & Risk ManagementSome professions are more dependent on personal contact than others, and sales is one of those professions that relies on meeting with buyers. The pandemic put a serious damper on sales that relied on in-person meetings. Remote work has also negatively impacted the morale of sales reps. "In the past, sales professionals used to embody the ‘business trip’ mentality where you could build trust by meeting with and entertaining prospective buyers face to face," says George Donovan, chief revenue officer at Allego. "However, when social distancing and work-from-home orders became our new normal, these typical sales strategies didn’t have much purpose."
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Why leadership development committees trump nominating committees
William D. Pawlucy Association ManagementAn organization’s leadership is fundamental to its success. Great leadership leads to great governance, which in turn leads to successful planning and implementation of an organization’s strategic plan to achieve its mission. Many organizations are familiar with the idea of nominating committees, which is a popular fashion for identifying and promoting members of their organization and industry into leadership positions. However, many organizations would benefit from forgoing the traditional nominating committee and substituting it with a leadership development committee. Here's why.
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Governance is a puzzle
Robert C. Harris Association ManagementIt is exhilarating to join a board of directors. It comes with a sense of self-worth and achievement. The organization has tapped you to advance its mission. There are so many pieces to governance that it seems like a puzzle. Volunteers must understand governing documents, relationships, resources, expectations, strategy, and more. They learn through orientation, on-the-job training, and access to documents. Knowledge is gained by studying the documents, systems, and processes.
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