MultiBriefs - Your source for industry specific News Briefs

Infographic: Why the hybrid workplace is the future of work

Brian Wallace Business Management, Services & Risk Management

Many have conceded that a hybrid workforce — sometimes in an office and sometimes remote — may be the most effective way to keep a company humming along at optimum capacity and resources. Learn more about how and why the hybrid workplace is the workforce of the future.

5 fresh ways to beat consumer decision fatigue in your social media and…

Lisa Mulcahy Marketing

As a business owner or marketer, you've probably thought that the causes of decision fatigue which could stop a consumer from paying attention to your brand messages online are completely out of your control, right? Think again. Decision fatigue has everything to do with the specifics of your customers' lives at any given moment, and nothing to do with the quality of your brand and product.

Turning your experience into accomplishments and skills

Hank Boyer Business Management, Services & Risk Management

Since you were old enough to start your first job or tackle school assignments, you've been accumulating the experiences needed for a successful future. Landing your ideal job as a recent graduate or a seasoned professional depends on how well you translate those experiences into accomplishments and skills that match a prospective employer's needs.

The future of virtual L&D: Implementing online professional development…

Ginger Abbot Business Management, Services & Risk Management

Even the most well-educated and experienced professionals in any industry have room to grow. The best team members and leaders never stop looking for new ways to strengthen their skills and gain new talents. However, going back for another degree or attending a conference isn't always financially feasible and may not work with everyone's schedules. Virtual learning and development is the next step leaders can implement and use to their advantage.

Infographic: The science of analytics

Brian Wallace Marketing

Many marketing people favor the creative side of their minds over their analytical side. If you're a creative type and go off instinct, you might be leaving a lot of good information (and revenue) on the table. It's time to embrace the science of analytics.

Want your employees to voice suggestions when customers treat them poorly?…

Linchi Kwok Business Management, Services & Risk Management

When consumers know they are always right, they may breed a sense of superiority or entitlement, expecting the frontline employees to comply with any customer behaviors. Current literature has identified customer mistreatment's negative effects on employees' psychological states and work-related intentions/behaviors. Companies need to promote employees' customer-focused voice behavior, through which they can gain first-hand knowledge about their customers and identify potential issues for service improvement.

Infographic: How emotional intelligence can make you successful in business

Brian Wallace Business Management, Services & Risk Management

While you can learn a lot of technical skills in school and in the trenches at work, emotional intelligence is a key ingredient to your future success. If you think soft skills and emotional intelligence are just nice to have, think again.

Make every interview, sales call and presentation better with post-mortem…

Hank Boyer Business Management, Services & Risk Management

Following the completion of a project, sales presentation or job interview, a best practice is to perform a post-mortem analysis — a process where you assess what went wrong in a project. While the most important perspective will be the assessment your interviewers and customers make, it is highly instructive to objectively and candidly evaluate how you did during each meeting.

False negatives in COVID-19 testing and what they mean for your business

Lisa Mulcahy Business Management, Services & Risk Management

As the country reopens, the COVID-19 crisis will continue to impact your brand for the foreseeable future — sometimes in ways you never considered. What would the impact on your business be if your patrons or staff test negative for COVID-19 as you try to re-establish operations, but it turns out they are actually positive?

Infographic: Could STIR/SHAKEN regulations help make spam calls the exception?

Brian Wallace Business Management, Services & Risk Management

One of the ways spammers appear more convincing is through call spoofing. By spoofing real numbers that look valid, spammers have caused a decreased trust of all unknown phone numbers. This ultimately hurts valid businesses who are attempting to connect with consumers. Fortunately, lawmakers are working to address the problem through STIR/SHAKEN regulations.

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