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Never been to an RV show? Here are 5 reasons you should go
Laura Weaver Travel, Hospitality & Event ManagementIf you have never gone to an RV show, you don't know what you're missing. RV shows offer a one-stop shop where you can compare styles and brands of RVs, pick up wonderful products to make RV life more comfortable, watch demonstrations to teach you about RV items, find a myriad of repair services to fix things up in your RV, and give you numerous choices of RV parks in which to spend your travels.
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Old school: Teaching young bosses to manage seasoned workers
Kay Corriere Travel, Hospitality & Event ManagementYou want employees who are honest, responsible, dependable, loyal, focused, organized and mature. What company could ask for more? These traits are already found in older workers, even though the demographic is often overlooked as a valuable resource. Unfortunately, emerging lodging and hospitality supervisors who want to make their mark impressing upper management are often challenged in managing these seasoned employees.
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3 ways to make them remember your event long after it is over
William D. Pawlucy Association ManagementWhy do we have one-time attendees at our events and never see them again? Delivering value goes far beyond just delivering content. We see the trends in virtual and augmented reality that overlay our environment to provide more to the experiences we have in everyday life. Similarly, attendees today want more to enhance their overall experience at your events.
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America’s 10 most scenic train rides
Dave G. Houser Travel, Hospitality & Event ManagementAmerica's rugged seacoasts, rolling plains, towering mountains and colorful desert canyons serve to paint a picturesque backdrop for a getaway on the rails. The real beauty of traveling by train, however, comes with the convenience of leaving the driving to someone else while you sit back and admire the passing scenery.
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Look beyond Lunar New Year to win Chinese customers through WeChat
Linchi Kwok Travel, Hospitality & Event ManagementFeb. 19 marked the first day of Lunar New Year (also known as the Chinese New Year or Spring Festival). That is the biggest holiday and probably the most important festival of the year for many Asians (e.g., Chinese, Vietnamese and Korean). In a way, the Lunar New Year in Asia is like Thanksgiving and Christmas in the U.S., in which families gather together to celebrate the past and pray for a prosperous new year.
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Encouraging the growth of a global citizen: Travel and service work for…
Katherine Dayton EducationAny educator who works with middle school and high school students knows how challenging it can be to understand exactly what kids are going through during these complex stages of life. It’s an exciting time of tremendous growth, both physically and emotionally. While many students thrive through these years, some struggle with self-esteem, the social pressures of trying to fit in, academics, and the list goes on.
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Make your customers happier by upselling and cross-selling
Anne Rose Travel, Hospitality & Event ManagementUpselling and cross-selling have negative connotations to many travel professionals, because they misunderstand those terms and their underlying rationale. Travel agents have told me, "I'm more ethical than that. I wouldn't dream of pushing them into something they don't want just so I can make more money." And therein lies the misconception.
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How does Expedia’s shopping spree affect the travel industry?
Judy Connors Travel, Hospitality & Event ManagementExpedia, the online travel booking company that purchased Travelocity earlier this month, announced last week it will now acquire Orbitz in its quest to dominate the online travel business. Orbitz has undergone several changes since being founded in 2001 by several major airlines. Acquisitions by conglomerate Cendant and then Travelport preceded the company going public in 2007, and analysts had predicted that Orbitz was ripe for a sale given its small scale compared with competitors such as Expedia and Priceline.
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5 apps that are changing the travel industry
Bambi Majumdar Travel, Hospitality & Event Management2015 has brought new hopes for the economy, and the travel and hospitality industry is especially abuzz with excitement as they anticipate solid bookings ahead. With more people traveling, it is no surprise that we are looking at ancillary growth as well. The hottest travel apps are one such focus, for travel without technology is unthinkable now.
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4 tips to making a positive first impression
Anne Rose Travel, Hospitality & Event ManagementMuch has been written about executing amazing customer service, but let's focus today on one aspect that's immediately implementable: first impressions. You've heard the axiom, "First impressions count." They do! So why do so many people pay so little attention to how they first greet or interact with a potential client? It takes a few seconds to properly impress a new client, and it takes days or weeks (or never) to undo a negative first impression.
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