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Airlines switching to fare-based frequent flyer programs
Linchi Kwok Travel, Hospitality & Event ManagementEarlier this year, Delta Air Lines and United quietly switched from a distance-based reward program to a fare-based frequent flyer program. What does that mean to travelers? And how much will such change affect travelers' ability of earning miles toward an upgrade or free flight?
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Hotels expanding use of wearable, mobile pay technology
Suzanne Mason Travel, Hospitality & Event ManagementThe adoption of mobile and wearable technology continues to grow within the travel industry. Forrester Research reported that mobile payments are expected to expand from $52 billion in 2014 to $142 billion by 2019 — and that's just in the U.S.
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Spring break highlights rosy outlook for travel industry
Bambi Majumdar Travel, Hospitality & Event ManagementWith spring break showing healthy travel figures all around, industry stalwarts are convinced that 2015 will be a big year that will set real progress in motion. Heading into spring break, various U.S. airlines were looking at a more than 2 percent increase in their spring travel profitability.
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Planning a spa getaway: Making the most of your visit
Judy Connors Recreation & LeisureOnce you've made the decision to invest in a spa experience, it is important to know the ins and outs of spas. So, what should you expect from a spa experience? Your comfort, your goals and your ability to relax are core to an enjoyable and positive spa visit.
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New school: Teaching older bosses to manage younger workers
Kay Corriere Travel, Hospitality & Event ManagementNow, let's look at the opposite (and far more common) side of this generational issue — older bosses managing younger workers. In order for a supervisor to understand what motivates younger workers, it is important to know who they are, and some of the demographics that characterize their behaviors.
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New Orleans airport bounces back to pre‑Katrina levels
Matt Falcus Transportation Technology & AutomotiveAfter a 10-year period of recovery, New Orleans Louis Armstrong International has finally surpassed its pre-Katrina levels of passengers handled, and in the past month has announced a wave of new airlines and destinations as it continues to grow.
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Despite PR campaigns, distracted driving continues to be a problem
Dave G. Houser Transportation Technology & AutomotiveIn case you haven't noticed, an intensive national campaign is being waged by the U.S. Department of Transportation, auto clubs and insurance companies to draw attention to the risks of using cellphones and texting while driving. But it turns out there's nothing really new about the issue of distracted driving.
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The path to a successful career in the hospitality industry
Linchi Kwok Travel, Hospitality & Event ManagementOn Saturday, I attended this year's Collins Connection event at Cal Poly Pomona, where the faculty and staff members in the Hospitality College met with the incoming students and their family. About 200 guests attended the event. The cohort of this incoming class had a diverse background, but they were all excited about coming to our college and were looking forward to their future in the hospitality industry.
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Planning a spa getaway: Choosing the right place
Judy Connors Recreation & LeisureMy first spa group trip was more than 10 years ago. Billed as a "girlfriend's getaway" weekend, we went to a high-end hotel that offered a luxurious spa services. Within a week of advertising, my group quickly grew to more than 20 anxious women, ready to get away in the dead of winter with their confidants for a weekend of massage, manis/pedis, conversation and cocktails over a gourmet dinner. The final day was dedicated to local outlet shopping. Success!
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Increased innovation is leading to a hospitality boom
Bambi Majumdar Travel, Hospitality & Event ManagementEY's "Global hospitality insights" report shows a bright and glowing 2015 for the entire hospitality industry. There will be growth and increasing business demands, but everything will be driven by innovation, both in terms of technology and services.
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