Recent Articles

• How to increase ideas and reduce complaints right now

  Catherine Iste Business Management, Services & Risk Management

  As leaders, we have the luxury of making and implementing decisions rather quickly. Instead of having to convince layers of people above us why something is a good idea, we need only convince ourselves it is worth doing. The problem arises when implementing good ideas conflicts with our modus operandi. In such cases, if we take a minute to listen, we will hear ways to increase ideas and decrease complaints that we can implement right away.

• Restaurants struggle to remain relevant in fragmented food market

  Katina Hernandez Food & Beverage

  Last year was a rough year for the restaurant business. In 2016, well-known restaurant chains Logan’s Roadhouse, Black-eyed Pea and Johnny Carino's were all forced to file for bankruptcy after experiencing lackluster sales. In fact, 2016 resulted in zero growth for most restaurants, but this downward growth trend is not new. With the economy in its eighth year of recovery, what is keeping Americans from dining out?

• 5 ways to reclaim your spa’s retail sales

  Elizabeth Donat

  Professional skin care product sales, or retail sales, are a pillar of a spa's revenue potential. Recommending and retailing professional skin care products improves client relationships, prolongs treatment results and creates beautiful, long-lasting changes in clients' skin. So why do most spas fall short on in this area? It's time for spas, medical spas and solo estheticians to reclaim their retail sales and increase their revenue. Here are my five tips to do just that.

• How to use Facebook to hire your next great employee

  Emma Fitzpatrick Business Management, Services & Risk Management

  Last fall, Facebook introduced Facebook at Work, which allows companies to create their own employee-centric social network. In essence, it’s an employee collaboration, communication and engagement tool that all your employees already know how to use. Now that Facebook has dipped its toes into the world of employee communications, the company is taking it one step further — recruiting.

• Students and fake news: Educators breathe hope into bleak diagnosis

  Sheilamary Koch Education

  It’s easy for parents and teachers to be wowed by the tech savvy of today’s "neo-digital" natives. Yet, while the typical millennial student can work the most complicated phone and has got a finger on the pulse of social media and the newest apps and games, recent research out of Stanford University shows a gaping hole in their digital competence — namely in their ability to discern what online information is credible and what’s not.

• HAI Air Medical Services Committee grapples with drones in their zones

  Julie Bernhard Medical & Allied Healthcare

  It’s a bird, it’s a plane…no…it’s a drone. What was once a popular theme song for a famous superhero is now signifying another mysterious object in the sky, concerning many EMS helicopter operators and air medics industrywide. At a recent meeting of the HAI Air Medical Services Committee at the 2017 HAI Heli-Expo in Dallas, the group convened to talk publicly about current safety issues, with drones taking front and center.

• New healthcare legislation moves fast in Congress

  Joan Spitrey Healthcare Administration

  As the Trump presidency continues to move through its first 100 days, another campaign promise is beginning to come to fruition — the dismantling of the Affordable Care Act. The replacement healthcare bill, titled "The American Health Care Act," was recently introduced and has now successfully passed a second House committee. The bill will soon move to a full House vote, while Senate leaders are pressing for a Senate vote before Easter break, which starts April 7.

• Tenants, beware of landlords with 13-inch rulers

  Dale Willerton and Jeff Grandfield Retail

  Measure twice so you only pay once. While representing commercial tenants with leasing matters since 1993, we have found that some landlords are overcharging tenants for more square footage than the tenant actually has. As we explain in our book, this is a common discrepancy in the commercial leasing industry. Are you paying for phantom space?

• Mental health concerns among parents of children with heart problems

  Dorothy L. Tengler Mental Healthcare

  Dealing with sick children can be challenging for parents. Usually, parents can handle common short-lived colds, viruses and other childhood illnesses. But parents of children born with serious conditions, such as heart defects, are particularly vulnerable to ongoing stress. A study evaluating emotional distress, depression and quality of life in parents of infants with severe congenital heart defects revealed that parents of these newborns, especially mothers, need psychological support during their children’s hospitalizations.

• EU looks at Ecolabel for supermarkets

  Andrew Gaved Waste Management & Environmental

  Readers will know that European supermarkets have made significant progress in recent years in converting their properties to lower-energy systems using lower-carbon refrigerants. Transcritical carbon dioxide systems have rapidly become the technology of choice for supermarket refrigeration managers wanting to reduce the global warming potential of their stores. Now, a European-funded initiative called SuperSmart is hoping to hasten the take-up of greener refrigeration methods by proposing an EU Ecolabel for food retail stores.

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