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Machines will soon perform more service jobs than humans

Linchi Kwok Travel, Hospitality & Event Management

Can machines work as well as real human beings in delivering impeccable service? If so, will machines eventually replace human beings at work in the service industry? I had thought about those questions back in 2014 when I discussed the concept of the robotic butler ("Bolter") in hotels. But, at that time, I was unable to provide a definite answer. Today, I can finally assert with more confidence that a new era where machines serving people has arrived.

Why you should train your replacement (even if you’re not leaving)

Deborah Ike Religious Community

Initially, the idea of training your own replacement sounds like an excellent way to work yourself out of a job. However, if we're honest with ourselves, we all know we're not irreplaceable. It just feels that way with all the demands for your time and expertise throughout the week.

The perfect pairing: Patient access and analytics

Jason Williams Healthcare Administration

Some things just go together. Pen and paper. Chocolate and peanut butter. So what about patient access and analytics? Maybe you never thought of bringing them together, but who considered chocolate and peanut butter before it happened? As we commemorate Patient Access Week from April 2-8, hospitals can make their revenue cycle sweeter by using analytics to improve patient access, and we'll discuss how.

Enlisting antagonists in the fight against opioid abuse

Terry Lynam Mental Healthcare

Not all opioid antagonists come in a bottle. Some behavioral healthcare providers are fighting the scourge of opioid abuse by equipping colleagues, patients, families and community partners against the epidemic.

Backlash over ‘Brad’s wife’ puts restaurant chain over…

Bob Kowalski Marketing

The Internet has fallen in love with Brad's wife. Well, maybe it's more like an infatuation. Either way, it has left Cracker Barrel Old Country Store in a tough spot. According to Internet reports, the restaurant chain fired Nanette Byrd from the Corydon, Indiana, location after 11 loyal and hard-working years. Her husband, Brad, later asked for an explanation on the company's Facebook page, with no response. Once comedian Amiri King posted about the situation on Twitter, memes and hashtags flourished — especially #JusticeForBradsWife.

Metals Thoughts: Mandate death trap

Brad Yates Natural Resources

For the second time in a month, gold has challenged and failed the downsloping 200 DMA, but this time having significantly more support from other macro inputs, DXY and rates particularly. President Donald Trump seems to prefer personal experience to observed wisdom by undertaking the Sisyphean task of healthcare reform, only to be chased down the hill by the rock. The loss has many punters doubting the strength of his mandate for reform and considering the many factions within the GOP to perhaps be more formidable than prior thought.

It’s alive! Bringing an engine back from the dead

Jeff Coe Transportation Technology & Automotive

I have been working on cars for 40 years now and truly enjoy the pastime. I really feel a bond with my vehicles when I actually work on their related maintenance. Over that time period, one of the more exciting experiences I have enjoyed was the installation of a new engine. Much work and money had gone into getting to that point. And when that new engine fired up for the first time, it was certainly a sweet feeling knowing that all that time and money had resulted in this pivotal moment.

The debate over grading and ranking public schools

Brian Stack Education

For more than a decade, states have published grades and ranks of their schools as part of the requirements of the No Child Left Behind Act (NCLB), a federal mandate first signed into law by President George W. Bush in 2002. Since that time, many states have developed a system that uses common measures such as standardized test scores and graduation rates to generate letter-grade report cards for schools, similar to the ones that students are issued.

Volunteer your talents: How design can make a positive impact

Susan Mulholland Interior Design, Furnishings & Fixtures

We have all heard that volunteering is good for your soul. It helps us create a connection that is outside of ourselves. Volunteering is all about sharing our gifts. If our gift is being a designer, why not share it with others who may not realize that what we do isn't just for those who have big pocketbooks? Our talents go way beyond picking paint colors and accessories. Our knowledge of interior materials as well as space planning and furniture can make a big impact on the lives of others.

Forget malls: Visit these 9 thriving pedestrian shopping areas

Dave G. Houser Recreation & Leisure

Dire predictions abound concerning the future of America's shopping malls. A recent CNBC report forecasts failure for about a third of the nation's 1,100 malls in the coming years. Enclosed malls are struggling, analysts say, primarily because of an overabundance of retail space and the fact that consumers are increasingly doing their buying online.

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