Recent Articles

  • 5 behaviors that make (or break) global relationships

    Paula Caligiuri, Ph.D. Business Management, Services & Risk Management

    Whether you’re working on assignment in a foreign country or hosting Zoom conferences with teams around the world, your ability to build relationships can make or break your business success. In some cultures, the strength of a relationship indicates your trustworthiness as a business partner — and building the relationship depends on five key behaviors.

  • Why your team is drowning in data instead of actionable insights

    Ruben Ugarte Business Management, Services & Risk Management

    Your data follows a similar pattern to Moore’s law. It doubles every few months. You might not even see the doubling, but your team is experiencing the effects of this exponential growth. Drowning in data isn’t the goal of any company. Every executive wants to use data to make better decisions and drive business outcomes. So how do teams end up in the deep end of the pool without a floating device? There are four reasons why teams fail to get insights out of their data. Let’s examine each one.

  • The ultimate guide for making the perfect educational video

    Victor Blasco Marketing

    At the beginning of the pandemic, some of the changes brought by lockdown felt temporary. But, as time passes on, we realize that many of them are here to stay — like using digital platforms to work and learn from home. The rise of educational videos has also become part of the new normal, an increasingly popular tool for brands that want to engage with their customers while also teaching them something valuable. However, creating a flawless educational video is an art form. In this piece, I'm going to guide you through some important steps towards creating that ideal educational video.

  • Infographic: How AI will lead to better hiring and more diversity

    Brian Wallace Business Management, Services & Risk Management

    By now, we have all heard about how important diversity is for business. The question is: how do we get there? Many of us don't realize it, but the way that companies typically hire has a level of unseen, unconscious bias. Recruiters and hiring managers alike make decisions based on a candidate's name, profile picture, even their address. How can we hire from a more diverse base of candidates with all of this bias in the way? The answer is artificial intelligence. Check out more on how hiring through AI leads to better diversity decision-making in this visual deep dive.

  • Podcast: How to maximize word-of-mouth referrals for a cash-based practice

    Jarod Carter Healthcare Administration

    Word-of-mouth referrals can be one of the easiest, lowest-cost ways to attract new patients to a cash-based practice. While this form of marketing can often be considered quite passive, there are a number of fairly easy things you can do that will improve your results. By employing these tactics, you’ll enhance your online credibility, powerfully connect with your target customer, and dramatically increase your word-of-mouth referrals. In this podcast, Jarod Carter discusses specific strategies that will maximize your word-of-mouth referrals.

  • What types of knowledge can a law firm marketing agency provide?

    Christina Drobney Marketing

    Marketing your law firm means that you want to attract clients to your firm. Often, this includes blogging, digital marketing, billboard ads, SEO, and many other strategies. However, doing this takes a lot of time and knowledge. A law marketing firm can do this for you and give you a lot of knowledge on how to do it. It's a delicate balance to invest money in marketing and run your law firm at the same time. Knowledge is the key to success. You need to know which methods are most effective for your law firm.

  • How the construction industry builds smarter with artificial intelligence

    Jamela Adam Construction & Building Materials

    With the advent of sophisticated machine learning algorithms and artificial intelligence, the construction industry is one sector to be positively impacted. Traditional processes are no longer efficient in the world of digitalization, and AI is here to stay. Designers, project managers, and construction workers on site are now able to use AI technology such as surveillance drones, 3D printers, and construction robots to automate time-consuming tasks and increase efficiency throughout the value chain.

  • Infographic: Changing nursing homes from the inside out

    Brian Wallace Medical & Allied Healthcare

    After the world as we knew it shut down thanks to the pandemic, the nursing home industry was in the spotlight — and not in a good way. Nowadays, it is great to see that our elders, a vulnerable citizen population, are getting vaccinated quickly. As COVID outbreaks are now being better contained in such facilities, many will look to live in nursing homes. People making such a life adjustment will want the comforts of home. Nursing homes will likely do a good deal more when upgrading their physical appearance.

  • Governing in a pandemic

    Robert C. Harris Association Management

    Meetings of the board have almost always been in-person. To attend, directors spent their time and money to fulfill governing duties. Governance changed dramatically in 2020. Associations and chambers piloted new concepts in online governance. Like telework for employees and telemedicine for health, there were doubts. Executive directors said, "We could never govern virtually, directors need to show up in person." A more serious concern has been uttered by board members who consider online meetings inconsequential.

  • Should we use external risk consultants?

    Dr. David Hillson Business Management, Services & Risk Management

    Many organizations use external risk consultants to support them in managing risk. Before choosing a risk consultant, it’s important to be aware of the possible benefits and associated risks, as well as having clear selection criteria. For example, the benefits of using an external risk consultant should include guaranteed expertise, drawing on proven solutions from other engagements and leading-edge thinking, among others.