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How do you recover from an upsetting interaction?

Anne Rose Retail

You just had an upsetting interaction with an employee that left you with a sour taste and unsettled spirit. Or you just had an angry customer yell at you because you won't replace a chair that their dog broke for free. Or perhaps you just had an attempted shoplifter make a scene in order for you to placate their temper tantrum with free goods. In short, we've all had those days when a negative interaction leaves us feeling angry, hurt, resentful, and out of sorts. But what happens when that interaction is finished and you're not finished feeling upset?

3 of the most interesting firearms to debut at the 2020 SHOT Show

John McAdams Recreation & Leisure

The major outdoor brands typically unveil their new ammunition lines and even new cartridges (like the 27 Nosler) at SHOT Show each year. Not surprisingly, they also like to feature their new firearms at the show as well. Fortunately, the gun industry did not disappoint this year and there’s certainly a lot for hunters and shooters to like about the new crop of rifles and handguns hitting shelves this year. Here are three especially interesting new firearms that made headlines at the 2020 SHOT Show.

Why is the sports drink market slowing down?

Bambi Majumdar Food & Beverage

For years now, Gatorade and Powerade have been synonymous with high energy and hydration. Both these drinks have been an intrinsic part of American workout culture. They speed up rehydration after an intense workout, and users believe that they help in improving overall fitness and health. Despite the drinks' fandom, sales growth for sports drinks has slowed down recently. Consumers have begun to consider other drinks for hydration instead.

Study: Most Americans don’t realize how much diet impacts the planet

Scott E. Rupp Waste Management & Environmental

Most Americans — who, by and large, claim to be environmentally conscious — are overlooking some of the most important decisions regarding the health of the environment: What they eat. These conversations are not happening, according to a new study. The environmental impacts of individual diets seem a little too close to home for most, as Inverse reported. While some people say that "Big Oil" is responsible for most of the planet's environmental issues, the fight for protecting the earth may need to focus on factory farming practices and the foods that come from these places.

How to prevent product returns at your spa

Elizabeth Donat Retail

An inevitable side effect of retail sales is product returns. Of course, a few here and there is normal, but if you are experiencing anything greater than a 5 to 7% return rate, then it's time to assess your game plan at your salon, spa or med spa to get those numbers where they should be. Follow my expert advice below to handle and prevent excessive retail returns.

How will coronavirus affect the Chinese economy and international business?

Seth Sandronsky Business Management, Services & Risk Management

China is a major U.S. trading partner and the world's fastest growing economy. How will the outbreak of the coronavirus that began in Wuhan affect that nation's economy and international business generally? Much is uncertain. That's a problem, because businesses prefer certainty as an underlying condition of future market demand and supply. We turn to Doug Barry, a spokesperson with the U.S.-China Business Council. "The shutdown of supply chains is having a ripple effect around the world, with shortages in some raw materials, parts and finished goods popping up," Barry said by email.

Amazon’s all-conquering education, labor visions come under fire

Michelle R. Matisons Education

Big Tech, including Amazon, has been asked to release acquisitions from the past decade. There's increasing pressure on the Seattle-based company, as it contests losing a Pentagon cloud contract to Microsoft while continuing its ubiquitous global reach. Amazon is also known for warehouse safety violations. Fifteen senators, including presidential contenders Elizabeth Warren and Bernie Sanders, have asked the company to publish serious worker injuries. Given the company's labor reputation, how qualified is Amazon to have a strong presence in U.S. classrooms?

Visionary vs. manager: Why both are necessary in business

Anne Rose Business Management, Services & Risk Management

We bring our unique personalities into the workplace. Some of us enjoy creating new ideas, thinking about future improvements, and experimenting to improve matters. Others are the polar opposite. These are the people who enjoy taming chaos, managing the status quo, and streamlining processes. As I've mentioned in previous articles, all organizations need both these types of people because the balance is where most progress occurs. When one type of thinking dominates the other in a company, a failed outcome is predictable.

5 types of interactive content marketing that pay off

Lisa Mulcahy Marketing

Are you looking to bolster your digital marketing might through interactive audience engagement? You should be. According to research reported by Review 42, 82% of consumers would prefer to watch a brand's live stream than read its posts on social media. Clearly, it's time to hone in on the specific kinds of interactive offerings customers want to engage in and make them vivid, fascinating and easy to navigate. What areas should you put your efforts into? Focus on these five.

Where are your prospects going after deleting Facebook?

Linchi Kwok Marketing

Not long ago, Facebook was the most visited website in the world and the most popular social media platform for business-to-consumer communications among various types of organizations. In recent years, however, Facebook has faced backlash regarding the platform's data privacy practices and its CEO. Many even participated in the #DeleteFacebook movement. I also noticed a shift in my teenage students' interest in Facebook, even before the #DeleteFacebook backlash. So, if Facebook is no longer the place where everyone is, which social media platforms can we use to communicate with our prospective consumers?

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