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Airport concessions in crisis as coronavirus takes toll on air travel

Matt Falcus Travel, Hospitality & Event Management

Victims of the coronavirus outbreak and its effect on air travel include the thousands of airport concessions across the country, and indeed the world, that have been forced to endure closure and laying off employees or, if still open, next to minimal sales. Now, with airports and airlines receiving funds to help them through these difficult times, airport concessions are also calling on the government to recognize their plight and provide relief before many are forced out of business.

Get personal with your brand marketing

Sheilamary Koch Marketing

Uncut, vulnerable and camaraderie were words that Ann Handley, Wall Street Journal bestselling author and chief content officer of MarketingProfs, linked to successful brand messaging during these times of COVID-19 and sheltering-in-place. Handley's keynote at this year's Content Marketing Conference (CMC) reached me in my living room after the Boston-scheduled event was quickly pivoted to an online platform. While I can't claim exclusivity, this close-up (and suddenly free) opportunity to connect with top marketing gurus had me feeling like I’d won the lottery.

How COVID-19 might affect the commercial real estate market

Terri Williams Business Management, Services & Risk Management

COVID-19 has negatively impacted every industry, including the commercial real estate sector. Whether or not this industry can bounce back — and to what extent — is dependent on several factors. "COVID-19 will usher in a form of real estate Darwinism where only the financially strong will be able to survive," warns Michael Gevurtz, CEO of Bluebird Lending in Philadelphia.

Associations: An indispensable partner to members

Dan Tjornehoj and Bob Harris Association Management

Associations must forge through the pandemic, realizing they are needed more than ever to guide and support their members. Stop to think about it. The essence of association existence is to work as a group to address the needs of members. This is an opportunity for associations to be their best. We are positioned as a trusted confidant with members. Our value is to "ask," then "listen" to members' challenges during this unprecedented time.

Infographic: A look back at the evolution of data and cyber protection

Dave Kostos Science & Technology

Data storage has come a long way since the first hard drives in the 1950s stored just 3.75 MB of data and weighed a ton. But the explosion of data and cloud-based technologies in the last two decades also means cyber protection is more vital than ever. This infographic looks at how data has evolved over the last 65 years and what lies ahead in the field of cyber protection.

How much inequality is enough?

Patrick Gleeson Civil & Government

Eighteenth century French moralist Joseph de Maistre observed, "Every nation gets the government it deserves." What he meant is that in a democracy, to some very considerable extent, the shape of the government is determined by the people. The same can be said for economic inequality. In this country, how much inequality is enough?

The 5 payoffs of the pause for the spa industry

Elizabeth Donat Retail

During this unprecedented pause in our lives, we have no doubt struggled with countless challenges. It's easy to list all the ways that this pandemic has stifled our personal lives and, in some cases, completely turned our spa businesses upside down. However, in the spirit of the-glass-is-half-full, let's talk about the extraordinary ways that our industry has benefited from this time.

AI-powered payroll is advancing — but where do we draw the line?

Grace Ferguson Business Management, Services & Risk Management

According to Zion Market Research, the global cloud-based payroll market "is expected to generate around USD 13,374 million by 2026, at a CAGR of around 6.8% between 2019 and 2026." Though cloud-based payroll software is the industry's biggest disrupter thus far, artificial intelligence (AI) isn’t too far behind. Most notably, in a 2019 survey by Robert Half Finance & Accounting, 47% of CFOs predicted that payroll will benefit the most from AI integrations.

How to build a team of innovators

Chuck Swoboda Business Management, Services & Risk Management

As increasing competition, new technologies and evolving customer expectations continue to disrupt nearly every industry, business leaders are turning to innovation as a way to keep their companies relevant. The standard solution is to create teams that focus explicitly on innovation. The problem? Most of these teams struggle to innovate, often delivering incremental improvements at best. Simply telling a team to focus on innovation won't suffice. You need to thoughtfully select people with the right mindset for the team.

Conflict is hard. Virtual conflict is harder.

Cathy Bush, Ph.D. Business Management, Services & Risk Management

Conflict between co-workers is a fact of life. If you work with people who care about the mission of the work and who are invested in doing it well, there’s a good chance there will be conflict when each person tries to offer ideas and contribute to group decisions. Even though conflict can come from a good place, it’s definitely a challenging part of work life, and it can lead to the rapid demotivation of your employees. In a virtual setting, poorly managed conflict can push teams to the breaking point.

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