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Divorce can be ugly — for employers, too

D. Albert Brannen Business Management, Services & Risk Management

No one ever sets out getting a divorce as a life goal. Unfortunately, though, divorce becomes a reality for an alarming number of married couples. While divorce can be emotionally devastating for the individuals involved, it can also end up interfering with their jobs. This article will outline nine ways that employers can be affected by the divorces of their employees.

The secret to smarter customers

Carol Heiberger Retail

I want to be a good customer. I don't mean that I want to spend a lot of money at a particular establishment or with a particular vendor. What I want to do is communicate comfortably and easily with the people who are providing me with a service. Then, they know what I want and can deliver it, and we'll both be happy.

How to make a great first impression on new employees

Mel Kleiman Business Management, Services & Risk Management

Does your company have an new-hire orientation program? Does your department? Have you reviewed it for content and effectiveness? If you're not in charge of orientation, drop in on what goes on there. There are lots of good reasons why you should. First impressions are lasting and, because of this, the key to employee retention is new-employee orientation.

How to give your customers the ‘Netflix experience’

Jessica Taylor Science & Technology

Big data is not just a buzzword anymore, but a new tool for business life — one that requires having strategies in place for managing large volumes of both organized and unorganized data. With the reality of big data comes the challenge of analyzing it in a way that brings real business value. During Data Innovation Day on Jan. 22, data scientists, technologists, civic leaders and other experts discussed how data-driven innovation is helping to grow the economy and create a better world through the "Netflix experience."

5 key attributes of effective leaders

Betty Boyd Business Management, Services & Risk Management

Do you have what it takes to be a leader? Not everyone can or should be a leader. It takes a lot of extra work and stress — everyone is looking to you for every important decision. So what does it take to be an effective leader? Here are five key attributes.

Studies: Long hours, shift work can be detrimental to health

Dr. Denise A. Valenti Medical & Allied Healthcare

"Workin' 9 to 5, what a way to make a livin'. Barely gettin' by, it's all takin' and no givin' ..." Dolly Parton's popular song "9 to 5" from 1980 lamented the difficulties and stress associated with having a traditional workday. But, an eight-hour day of working 9-to-5 really is not that bad — especially for your health.

Are you indispensable to your customers?

Adrian Davis Business Management, Services & Risk Management

As you look at your customer base, are there any customers who really can't do without you? If not, you could be in big trouble. Our economy is fragile, and it is no longer sheltered from the unpredictable upheavals overseas. Anything that happens anywhere in the world can cause an economic downturn in North America, resulting in difficult financial challenges for your customers.

The secret to a more productive intern

Carol Heiberger Business Management, Services & Risk Management

Are you looking forward to the new intern's arrival? There are so many things that you'd like her to do. In your vision, she does more than run for coffee and make the copies. Look at your to-do list: write copy for the Facebook posts, check on the social media chatter, identify new features and functions that would be useful for the millennial customers, edit the videos ...

Business asset protection is too often ignored

David B. Mandell, JD, MBA, and Carole Foos, CPA Business Management, Services & Risk Management

Despite the importance of shielding the business and its assets from potential threats, most business owners are so busy building the business that they ignore protecting its assets. Most asset protection specialists focus their efforts on shielding personal assets from potential threats.

How do magnetic companies attract the best employees?

Mel Kleiman Business Management, Services & Risk Management

As we step into 2015, how will you attract the frontline employees you need to prosper and thrive this year? There are a few exemplary organizations showing the way. What they share in common, besides their legendary success, is that they know how to attract, select and retain the best. They are magnetic.

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