Recent Articles
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Too big to care about customer service
Harry J. Friedman RetailI've been wondering lately how big you actually have to be to stop caring about how you treat your customers. The inspiration for this article came from taking a business trip and finding myself in an airport news/gift store. Zero help. Zero care. Zero everything.
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Technology, innovation required to improve accounts receivable performance
Scott Wolfe Jr. Construction & Building MaterialsThe economic recession is disappearing and making way for a promising recovery period that challenges financial managers to be creative and strategic in managing their company's working capital. To meet the challenge, business owners and financial managers have access to technology improvements that are finally materializing after decades of promise and interesting data and analytics to help guide decision-making.
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What’s first? How sequencing can improve your persuasion and win…
Joe Latta MarketingWhen it comes to proposals and presentations, order matters. In fact, studies have found that even with outstanding, prospect-focused content, changing just its sequence can have profound effects on a prospect's understanding, recall and impression of your key messages.
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Studies: First responders at higher risk for developing ALS
Dr. Denise A. Valenti Law Enforcement, Defense & SecurityALS has been all over the news in recent weeks thanks to the latest social media craze. While many recognize that athletes may be more vulnerable to developing ALS — in particular those who had active careers playing football or soccer — less is known about other physically-demanding jobs and the risk for ALS.
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Fall is on the way ... and so are seasonal allergies
Dr. Denise A. Valenti Medical & Allied HealthcareIt is estimated that approximately 40 million Americans have an indoor/outdoor nasal allergy more commonly called hay fever. For many of these sufferers, trees, grass, weed pollen and mold spores can be triggers for hay fever symptoms. And there are more allergens in the air in the fall, with ragweed and molds accounting for much of the increase.
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Your parents were right — those headphones are making you deaf
Jessica Taylor Medical & Allied HealthcareNo matter where you are, it's guaranteed that you'll see someone with headphones on. In fact, it's an automatic gesture for many. With the continuous trends in digital music and Bluetooth headsets, people young and old are experiencing tunes in their ears — most of the time, listening to loud music on repeat. But did you know that these headphones are affecting your hearing?
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Stop your church from singing this way
Mark MacDonald Religious CommunityI was walking in a park and heard musical tones from the other side of a treed area. A brass instrument and drums, I think. I thought I heard some singing, too. There was really no way to make out the song. Nothing sounded like it was mixed properly. Our churches do the same thing.
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Machines serving people: A new reality or a futuristic concept?
Linchi Kwok Travel, Hospitality & Event ManagementLast week, Starwood's Aloft Hotel in Cupertino, California, added a new member to the service team called A.L.O. (pronounced as "el-oh"). A.L.O., however, is not a traditional employee. It only takes electricity as salary and tweets as tips, and it will work as a "Botlr" (robotic butler) for the hotel.
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Growing need for green renovation experts
Bambi Majumdar Construction & Building MaterialsEven though 78 percent of homeowners have said that improving the look and feel of their homes is a key criterion for renovation, they want eco-friendly means to get there. This demand has in turn led renovation experts to upgrade their own skills and offer more innovation and efficiency in their projects.
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But I thought the board wanted this ...
Robert C. Harris Association ManagementHigh-spirited and eager-to-contribute board members often voice their ideas with enthusiasm and good intentions. With discussion, the enthusiasm for the idea increases. The conversation gains support as more people join in, giving the perception that the proposal is popular and worthy of support.