Recent Articles

• Emotional intelligence: Rethinking police‑community relations

  Mark Bond Law Enforcement, Defense & Security

  The current overall perception from the public is that American law enforcement has a problem with community relations and race relations — especially in urban neighborhoods in which there are high crime rates. Criminal violence is an acceptable norm in many of these communities, and the police often feel like an "eight-hour occupational army" in many violent neighborhoods.

• ‘Oh, I forgot to mention ...’

  Jeffrey Dobkin Marketing

  It's your reason to call. It's what you didn't tell them in your letter, postcard or your last phone conversation. Sure, you're continually mailing your best prospects to get them to call you — or at least that's the primary objective of the mailing pieces I create for my clients. And you're mailing to customers all the time to make sure you keep up your relationship with them, where your calling goals lean toward continually building their confidence and loyalty.

• Problems at work? Maybe it’s you

  Catherine Iste Business Management, Services & Risk Management

  My coaching colleagues and I were talking the other day about the challenges we have when we suspect it is our client causing the problems they are trying to overcome at work. It can be just as challenging for an outsider to identify the root of a problem as it is for an individual to realize that they are the problem.

• 3 church social media mistakes

  Mark MacDonald Religious Community

  ​We all have limited minutes to accomplish all the demands on our time. Clearly, we need to be strategic while questioning what we're doing during our busy schedules. It comes down to our return on investment. Not necessarily monetary investment, but our time too. Social media is important, but if it's not successful, why continue?

• Wooing and helping manufacturing at the federal and state level

  Alan Kelsky Manufacturing

  On May 7, the Obama administration announced that the National Institute of Standards and Technology (NIST), which is part of the U.S. Commerce Department, approved 16 advanced manufacturing grant proposals totaling $7.8 million. The approvals were announced in Gaithersburg, Maryland, by NIST's Advanced Manufacturing Technology Consortia (AMTech).

• Play: Far more than purposeless activity

  Debra Josephson Abrams Education

  Some whisper, some laugh and guffaw, some argue. They gesture wildly, demonstrate their ideas with their hands or drawings. From the air, from their minds, from their partners, they search for the English words they need. They are furiously engaged in play, and they have forgotten that I — the teacher — am in the room. It is just as education should be.

• Easing the transition to past president

  Robert C. Harris Association Management

  The past president, or former chair of the board, can be an invaluable position in the association. They have the experience and knowledge to support sustainability of programs and leadership. Regrettably, upon passing of the gavel, some presidents disappear with a sigh of relief.

• Why travelers are now taking more short road trips

  Linchi Kwok Travel, Hospitality & Event Management

  ​Imagine we are going to take a long vacation in a place far away from our home. That sounds superb, doesn't it? Well, it really seems like a good idea until we have to think about all the logistics of the trip. If everything goes smoothly, the reality is probably like this.

• HVAC maintenance — a pretty cool idea

  John Haley Facilities & Grounds

  The ancient Egyptians are known for developing the concept of air conditioning. In an attempt to find relief from the heat, reeds were hung from windows as small, constant streams of water trickled down them. As the water evaporated on the reeds, it cooled the air blowing through the windows.

• Knowing when to burn your boat

  Lou Figueroa Business Management, Services & Risk Management

  Several years ago, I heard the story of General Hernan Cortes and "the burning of the boats." I was sitting at my desk, working in corporate America and was looking for a change in my life. The story of the Spanish conquistador gave me great inspiration.

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