Recent Articles
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How sustainable is the construction industry?
Bambi Majumdar Construction & Building MaterialsAs we see a focus on new technology and innovation, sustainability is changing the construction industry globally. Construction, energy and technology industries have become intricately connected in an era of transformation on a scale never seen before. As they realize that sustainable choices are good for business, more engineering and construction companies will adopt sustainable practices and set sustainability commitments for their business.
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Infographic: The science of analytics
Brian Wallace MarketingMany marketing people favor the creative side of their minds over their analytical side. If you're a creative type and go off instinct, you might be leaving a lot of good information (and revenue) on the table. It's time to embrace the science of analytics.
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Want your employees to voice suggestions when customers treat them poorly?…
Linchi Kwok Business Management, Services & Risk ManagementWhen consumers know they are always right, they may breed a sense of superiority or entitlement, expecting the frontline employees to comply with any customer behaviors. Current literature has identified customer mistreatment's negative effects on employees' psychological states and work-related intentions/behaviors. Companies need to promote employees' customer-focused voice behavior, through which they can gain first-hand knowledge about their customers and identify potential issues for service improvement.
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Membership metrics — 5 ways to gauge success
Robert C. Harris Association ManagementAccording to ASAE, "associations and association professionals transform society through the power of collaboration." But how do those associations know if they're doing enough to make a lasting impact on the members they represent? Here are five metrics to help gauge membership success.
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Link between health, school start times is eye-opening
Bob Kowalski EducationStudies have shown that students tend to perform better in school with more sleep. Because of at-home learning during the pandemic, the nation's children invariably caught extra sleep in the morning without having to catch the bus or needing to be ready for school so Mom or Dad could drop them off on the way to work. With so many facets of education changed in the recent past, start time deserves a look.
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How educators can prepare college-bound students for financial aid
Ginger Abbot EducationTeaching financial management and tuition repayment is one of the best things you can do for your college-bound students. Here are some tips on how to teach students financial management, prepare them for loans and educate them on tuition repayment.
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6 unsung American wine regions
Dave G. Houser Travel, Hospitality & Event ManagementThe entire world knows about the Napa and Sonoma Valleys — the nation's premier wine growing regions — swarmed by millions of oenophiles annually. That's why we are not taking you there in this report, suggesting instead some lesser-known wine regions in places you might not expect to find them.
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Infographic: How emotional intelligence can make you successful in business
Brian Wallace Business Management, Services & Risk ManagementWhile you can learn a lot of technical skills in school and in the trenches at work, emotional intelligence is a key ingredient to your future success. If you think soft skills and emotional intelligence are just nice to have, think again.
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Restaurants are re-prioritizing the takeout experience for a post-pandemic…
Katherine Radin Food & BeverageConsumer behavior has shifted greatly since March 2020, and restaurants have responded. While "the restaurant of the future" was often discussed, the coronavirus pandemic forced restaurateurs to truly adopt those futuristic practices. With a focus on improving the customer experience, bolstering loyalty programs, and revitalizing the drive-thru experience, quick-service restaurants are setting themselves up for success now, and in the post-COVID world.
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Texas teachers keeping HOPE alive this school year
Brie Ragland EducationTexas teachers share hopeful statements for all those invested in education — teachers, coaches, administrators, aides, mentors, parents and students — in hopes of inspiring a positive year of learning and success. Here’s to a bright school year filled with mutual encouragement of unity, dignity, integrity, growth and education.