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The undeniable benefits of having happy customers
Jessica Taylor Business Management, Services & Risk Management"The customer is always right." These five important words form a motto within any organization. No matter what field you work in, engaging with others is a key aspect to your daily work life. Having happy customers begins with customer service, but great customer service begins with you.
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More evidence of positive effects of nature in built environments
Michael J. Berens Construction & Building MaterialsIncreased daylighting is now a common strategy for reducing energy consumption in buildings. It has the added benefit that it is also good for occupants. Exposure to sunlight and natural views have been shown to improve mood, increase productivity and enhance wellness.
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A Grand Unified Theory for managing risk?
Dr. David Hillson Business Management, Services & Risk ManagementAlbert Einstein tried for decades to develop a single "theory of everything," but he failed. Since then, physicists have looked for a Grand Unified Theory to unify the various fundamental forces (weak, strong, electromagnetic and gravitational) and offer a more elegant understanding of the organization of the universe and the nature of matter, energy, space and time.
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You cannot lead until you have their trust
Dov Baron Business Management, Services & Risk ManagementA creeping crisis is facing companies today. Over the next 20 years, this crisis will affect the bottom line harder than the recession of 2008. What is the crisis? The loss of valuable, trained employees. The average company spends 1.5 to 2 times the annual salary of an employee in training and development. Meanwhile the average millennial employee is looking at a tenure of only 1.2 to 2.4 years, at the outside.
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How to get paid without alienating your customers
Yasmine Bachir Business Management, Services & Risk ManagementFor any business, getting paid on time is essential. Without income, you can't make a profit, which is (for most companies) the entire point of operation. If you have cash going out regularly but can't ensure you're being paid on time, a cash-flow gap will develop that could result in bankruptcy if left unresolved.
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Problems at work? Maybe it’s you
Catherine Iste Business Management, Services & Risk ManagementMy coaching colleagues and I were talking the other day about the challenges we have when we suspect it is our client causing the problems they are trying to overcome at work. It can be just as challenging for an outsider to identify the root of a problem as it is for an individual to realize that they are the problem.
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Knowing when to burn your boat
Lou Figueroa Business Management, Services & Risk ManagementSeveral years ago, I heard the story of General Hernan Cortes and "the burning of the boats." I was sitting at my desk, working in corporate America and was looking for a change in my life. The story of the Spanish conquistador gave me great inspiration.
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Are you needlessly suffering the natural consequences of diversity?
Hank Boyer Business Management, Services & Risk ManagementWhat do you think about when you hear the term, "diversity in the workplace"? Differences in ethnicity? Culture? Gender? Language? In 2015, it is hardly a revolutionary concept to be working side by side with a person of a different race or accent or upbringing. We don't stop the assembly line when some who is different from us walks onto the plant floor or into an employee meeting.
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How distractions cause stress and impede your ability to function
Michael S. Haro, Ph.D. Business Management, Services & Risk ManagementIf you are easily distracted, your level of stress likely rises with these distractions. In this state, your potential for making poor decisions and mistakes increases. Leaders and managers constantly face their share of distractions, so it's important to know how to handle them in the appropriate manner.
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How does a leader learn from failure?
Betty Boyd Business Management, Services & Risk Management"Failure is not an option." We've all heard this famous quote, which originated with the Apollo 13 space mission. When lives were at stake with a failed trip to the moon and a damaged spacecraft in 1970, the words rang true for those at NASA. However, when it comes to the business world, failure is really an option. In fact, learning from failure is sometimes the best option. Too many times, though, leaders run the other way because of a fear of failure.
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