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Take off your mask and learn how to deal with change

Michael S. Haro, Ph.D. Business Management, Services & Risk Management

Many of us wear masks daily — not just on Halloween. Think about how we surrender to our thoughts, sometimes exposing them, often using "our masks" to hide or divert true feelings. Sadly, when these masks are worn, the true self is hidden, and there is a tendency to slip into our own fantasy.

Conflicted about your company’s succession? Bring in a quarterback

Pamela Wasley Business Management, Services & Risk Management

As CEO, you have worked hard to bring your company to where it is today. You have spent countless late nights and weekends striving to make the company a success. However, for one reason or another, you are moving on, and you may be considering utilizing an interim president to assist you through the succession process.

What’s in a name? Stand out in front of your resume

Kelly Sharp Business Management, Services & Risk Management

The components of the average resume include your contact information, past work experience and education with each section strategically written to highlight why you're perfect for the desired position. Nevertheless, the first thing companies look at on a resume is the applicant's name.

How to use Facebook as a leadership tool

Randall Craig Business Management, Services & Risk Management

For many individuals, Facebook is a way to connect with friends and family, and possibly play a few games. For professional marketers, Facebook is a way to grow the brand, nurture a community of interest, and possibly sell. But for senior leaders, Facebook might have an even more important role — and one that is too often neglected.

4 problem areas when setting goals

Betty Boyd Business Management, Services & Risk Management

Goal setting is the foundation of good planning. Goals help an organization come to terms with what is relevant. But too often, once goals are identified, the process stops before they are implemented.

What is performance management?

Robert Palmer Business Management, Services & Risk Management

Performance management (PM) is a scientifically based methodology that utilizes performance indicators to measure performance improvement based on behavioral reinforcement. PM has been used to solve thousands of business problems in the past five decades.

There are 2 sides to the rivalry coin, at work and in sports

Bob Kowalski Sports & Fitness

A rivalry at work or in sports can bring out the best in individuals or a team. But it sometimes can come with drawbacks in both instances. A prime example of both sides of the workplace rivalry coin was illustrated in a widely read New York Times article about online sales giant Amazon, where employees openly and frequently critique their colleagues' performance, right up to hours logged in the office.

Your relationship with work: The honeymoon phase

Catherine Iste Business Management, Services & Risk Management

Continuing our series on our relationships with work, this week we will look at consulting. How does becoming an independent contractor change the relationship? Consultants have the ability to harness that new job excitement with every new contract. For those who love the idea of starting in a new position with a new company, then consulting can be the path to a perpetual honeymoon.

Take a ‘long’ look at your customer relationships

Fred Berns Retail

What's it take to develop long-term customer relationships? How can you turn contacts into ongoing contracts? How can you convert current clients into continuing ones? Those are critical questions, considering that increasing your repeat business by 40 percent can help you double your income in a year.

Surviving cold and flu season in your office: 4 ways to stay healthy

Cait Harrison Business Management, Services & Risk Management

Shorter days, changing leaves, football season and cooler weather can only mean one thing: Cold and flu season is coming. No matter how well you think you're protecting yourself this year, there's always more you can do to stave off sickness — especially if you work in an office in close quarters with others who may be contagious.

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