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Risk communication through storytelling
Dr. David Hillson Business Management, Services & Risk ManagementAlbert Einstein is reported as saying, "Logic will get you from A to B. Imagination will take you everywhere." A lot of our risk communication is logical but not imaginative. Experience shows people listen better if the message is presented attractively, and storytelling is one powerful way to achieve that goal. An expressively-told story grabs the attention of the listener and creates vivid images in their minds, which aid understanding and retention of the underlying message — especially when we're dealing with concepts of uncertainty and risk.
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5 ways to improve creative performance
Randall Craig Business Management, Services & Risk Management"Some people are incredibly creative, and others are not. I am more analytical than creative." This rubbish statement does more to limit our creative potential than any other. Creativity can be mastered — it is not an endpoint of a so-called creative-analytical continuum.
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So you’ve been promoted to manage your former peers ...
Ryan Clark Business Management, Services & Risk ManagementWorkplace competition can be beneficial to productivity, but what happens when a race's winner is placed in charge of his or her opponents? How do you supervise employees who still see you as (or refuse to see you as anything other than) an equal? For anyone interested in incredibly awkward anecdotes, as well as possible solutions, join me as I kick off the Halloween season with an unfortunately common workplace horror story: managers dealing with workplace jealousy.
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Overtime overboard: The numbers game
Catherine IsteThe new overtime rules will affect an estimated 4 million workers, according to the U. S. Department of Labor. Many of those will be in the retail and hospitality industries, and much has already been written on how to cope with the changes if you work in either field.
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Brands adjust as millennials make their mark on business travel
Suzanne Mason Travel, Hospitality & Event ManagementAccording to the Global Business Travel Association (GBTA), business travel spending topped $1.2 trillion worldwide in 2015. "Business travel has demonstrated a tremendous resiliency as it continues slow and steady progress even in the face of global uncertainty, a weakened global economy, terrorist attacks, world health issues and other obstacles," said Michael McCormick, executive director and chief operating officer of GBTA.
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Tech no: Adventures in modern office blunders
Susan Powell Business Management, Services & Risk ManagementModern technology doesn't always make life easier or more efficient. In fact, sometimes, it can mess it up in epic ways. My adventure in this realm happened when I was supporting the VP of a property management company. He was on the road one regular workday, so this meant he would have to start a conference call remotely.
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Trusting the process: 3 key features of effective project management
Michelle LaBrosse Business Management, Services & Risk ManagementAccording to well-known business executive Don Tapscott (see his TED Talk above), the technological development that will most impact the way we live in the next few decades is not the newest iPhone or flying drones or self-driving cars. It's a technology many of us may not have heard of: blockchain.
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The top 12 principles of networking
Hank Boyer Business Management, Services & Risk ManagementNetworking is not something you do when you need to get a job or attract new customers. Networking is a lifestyle discipline that should be started by the time you graduate high school. Every skill required in networking is one you likely know and have used in past interactions. Now it is a matter of applying some best practices to what you already know to become an effective networker.
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12 areas of employment law training your managers need
D. Albert Brannen Business Management, Services & Risk ManagementManagers today need varied types of training to do their jobs effectively. This article outlines the basic types of training managers should receive in the area of labor and employment law to effectively perform their jobs. Such training will go a long way toward preventing or at least minimizing legal liability for employment-related claims for employers.
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Overtime overboard: The honeymoon phase
Catherine Iste Business Management, Services & Risk ManagementMisclassification of employees is a common occurrence in small businesses. It is usually a mutually agreeable proposition — the employer does not have to pay overtime, and the employee gets the benefits of being exempt, which can include not having to clock in and out, better time-off benefits and the prestige that comes along with it.
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