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3 rules to help beat the competition (instead of your customers)

Damon Sayles Marketing

First, it was Uber, which continues to find itself in the news for all the wrong reasons. Then, it was Pepsi nearly breaking the internet and adding a new line in the oil-and-water discussion of race relations and police brutality. Both companies went through situations that left them embarrassed, backpedaling and answering to myriad negative headlines.

How looking back can help today’s entrepreneurs look forward

Cait Harrison Business Management, Services & Risk Management

Becoming an entrepreneur may be one of the most challenging things you've ever done, but it's probably also one of the most rewarding. Day-to-day, you're focused on your business. Whether you're developing new ideas or handling customers, staffing and marketing issues — the to-do list goes on.

How not to get replaced by machines at work

Linchi Kwok Travel, Hospitality & Event Management

I was not exaggerating in my previous article when I discussed how "machines will soon perform more service jobs than humans." My proposition was supported by more than 10 recent examples where service jobs are being replaced by robots or automatic service in restaurants, hotels and other fields in the service sector.

3 ways to approach an awkward conversation

Catherine Iste Business Management, Services & Risk Management

Maybe the receptionist wears too much perfume. Or one of the accountants is always microwaving fish and broccoli in the break room. Perhaps the analyst you really want to promote just will not tuck his shirt in and keeps trying to convince everyone sneakers are dress shoes.

How to relax and enjoy work events professionally

Sharon Schweitzer Business Management, Services & Risk Management

Most of us are familiar with basic table manners. When it comes to office events, however, decorum is everything. These events are often a wonderful way to connect with co-workers and interact with the power players, but they can also be monumentally disastrous without modern manners. Don't become too comfortable because you cross the boundaries of professionalism.

Failure is an option

Betty Boyd Business Management, Services & Risk Management

Failure is a difficult pill to swallow. People don't want to admit they have failed at anything. But failure can really be the start of something big and exciting — knowing you can restart after a disappointment. It's not the end of the world, but a true beginning.

When is training time for nonexempt employees compensable?

D. Albert Brannen Business Management, Services & Risk Management

Employers train employees in countless ways to perform better and for various legal compliance reasons. Such training can be in a one-time session in-house, a series of commercial courses or more formal classes at the local college. Before you schedule your next training session, you should consider that the Fair Labor Standards Act (FLSA) may require you to pay nonexempt employees for time (including possibly overtime) spent in the training session.

What do great leaders have in common with great DJs?

Damon Sayles Business Management, Services & Risk Management

Picture it. The scene is intense. The ambiance is notable. The electricity is never questioned. Most importantly, the people are excited. This is the scenario every phenomenal DJ wants to experience the minute he puts on that first song.

It’s time to spring clean your brain

Catherine Iste Business Management, Services & Risk Management

The promise of sunnier weather is a nice excuse to engage in a little deep cleaning. While it can be richly rewarding to discover the back of our closets, the clean surfaces of our desks and the joy of riding in an immaculate car, taking a little time to clean out the clutter in our minds can be even more beneficial.

3 basic interview tricks everyone forgets

Catherine Iste Business Management, Services & Risk Management

The internet provides thousands of tips and tricks for nailing job interviews. However, sometimes we can get so lost in the advanced methods or overwhelmed by the preponderance of information available that we forget the basics of an interview. Here are three basic but critical steps to take to ensure any interview is a success.

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