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3 ways to rethink your cellphone use
Catherine Iste Business Management, Services & Risk ManagementEarly business cellphones were amazing productivity tools. We did not have to wait to plug in to the hotel room internet when we were on the road. We could take conference calls in the car, and even forego our laptops and just connect via our phone at a coffee shop or in the airport.
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10 tips for when the government comes knocking
D. Albert Brannen Business Management, Services & Risk ManagementIn the world of human resources, we deal with many different government agencies and other law enforcement officers. From time to time, government officials or representatives — let's just call them "agents" — will show up unannounced at your doorstep and demand information, documents or access to people.
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A new Golden Rule for leadership
Michael J. Berens Business Management, Services & Risk ManagementLeaders and managers seeking to engage, motivate and retain employees should consider adopting a slightly revised version of the Golden Rule. "Manage others as you want to be managed" is the lesson that can be drawn from a recent study of the relationship between varying degrees of work autonomy and levels of employee satisfaction and perceived well-being. The findings indicate that a traditional top-down, command-and-control management style — still widely in use — is counterproductive in many of today's businesses.
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Take a break from asking why
Catherine Iste Business Management, Services & Risk ManagementA well-worn Post-it displaying "WHY" with a circle around it and line through it was hanging from my colleague Pam's monitor. She is respected for her fair, objective approach and is considered by subordinates and peers to be professional, composed and accomplished.
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How can you beat your rivals after they upgrade? Ask LeBron
Damon Sayles Business Management, Services & Risk ManagementHow do professional basketball and the world of business intertwine? Quite easily if you're solely focused on winning. When NBA Finals start Thursday, the Cleveland Cavaliers are looking to become the league's first back-to-back world champion since the 2012 and 2013 Miami Heat. Coincidentally, those Miami teams and the current Cleveland team feature the same superstar in LeBron James.
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How to return from vacation successfully
Catherine Iste Business Management, Services & Risk ManagementPreparing to leave for vacation is only half the process in ensuring we take a successful vacation. Taking steps to return from time off feeling refreshed and ready to take on whatever awaits is the second critical step in taking a successful vacation.
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Different takes on lessons in leadership
David Cain Business Management, Services & Risk ManagementWhere to start? The idea of writing an article on leadership is no easy task. First, you have to define it. Then you have to understand it. And, of course, you have to explain it. My attempt at tackling this came to me after a lot of thought on how my article could be different. Leadership is one of those topics that has been written about for years from many different perspectives.
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Learning never stops for leaders
Betty Boyd Business Management, Services & Risk ManagementLeaders who want to be successful cannot remain complacent — they must continue to grow through learning. Learning should be a lifelong pursuit for anyone, but it's especially crucial for leaders. The acquisition of knowledge is the best endorsement for showing others that it's OK not to know everything. The discovery of studying in a new area of expertise will give a person a boost in achieving their dreams.
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How to take a vacation successfully
Catherine Iste Business Management, Services & Risk ManagementFeeling rushed and stressed is no way to start a vacation. Similarly, feeling exhausted and full of dread is no way to return to work after a vacation. In this two-part article, we will look at how to successfully take and return from a vacation.
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No question about it: Ask, and you can receive
Fred Berns RetailIf you're not making enough sales, you're not asking enough questions. You can't get the business unless you ask for it. You can't solve a prospect's problems until you find out what they are. You can't upsell clients until you ask what they need. To whom should you ask questions? Begin with your existing customers. Focus on the future by asking them about Phase II of the project, or about what additional products and services they might need in coming months.
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