All Business Management, Services & Risk Management Articles
  • When a new hire quits before starting, it’s not all bad

    Anne Rose Business Management, Services & Risk Management

    ​You've carefully interviewed all the candidates, finally deciding on the one applicant who seemed to have all the attributes you required: maturity, dependability, social skills, customer service expertise and an internal motivation to learn and excel. So what do you do when that new hire quits minutes before the start of her first shift on the job?

  • Disney and your pharmacy’s priorities

    Jason Poquette Pharmaceutical

    What would happen if Disney ran your pharmacy? No, I’m not talking about dressing up like Goofy, Mickey Mouse or Cinderella to impress the kids. Rather, I’m talking about the day-to-day priorities that their employees embrace as part of their job. In his highly acclaimed 2004 book "If Disney Ran Your Hospital," Fred Lee talks about the priorities that are instilled into the mind of everyone who works for this $5 billion per year company. He then shows how they would transform the hospital industry. I think they would transform the pharmacy industry as well.

  • New poll shines light on how small businesses classify new hires

    Seth Sandronsky Business Management, Services & Risk Management

    Large employers such as Uber have made headlines by using drivers laboring as freelancers in the "gig economy." Uber and other companies pay contractors and freelancers less in wages and benefits versus traditional employees. But does this math of the U.S. labor market automatically rule hiring decisions of small business owners? No, according to a recent poll by Manta, an online resource for small enterprises, which surveyed 2,216 owners of such firms to find out.

  • Surround yourself with motivated, knowledgeable people to improve opportunities

    Frank R. Myers Law Enforcement, Defense & Security

    I recently had the privilege to be invited to participate in a military exercise as a role player/subject material expert. I was reluctant at first, but with encouragement from my wife and siblings, I decided to give it a try. My invitation came from a FEMA and U.S. Army Reserve team program director that I had worked with as a logistics specialist in the early 1990s. He had contacted several other retired members to create a selective group.

  • Fundamentals of good governance

    Robert C. Harris Association Management

    "Welcome to the leadership team." The purpose of the board is to govern. To familiarize you with governance, it has been dissected here into five high-level areas. Board discussions should be visionary and directors are considered as thought leaders, or people whose views are taken to be authoritative and influential based on global and environmental perspectives. It is not about personal gain, but rather advancing the statement of purpose to benefit our community.

  • Should your office manager be exempt?

    Catherine Iste Business Management, Services & Risk Management

    Determining whether a position meets the Fair Labor Standards Act (FLSA) for overtime exemption is fairly straightforward for most positions. However, executive assistants and office mangers — roles that so many leaders rely so heavily on — are often classified as exempt from overtime by the organization, but considered eligible for overtime by the federal government. Here is the good news and bad news about whether that office manager is really exempt.

  • If it’s time for a business reboot, it’s time for a letter

    Fred Berns Business Management, Services & Risk Management

    One of the best ways to recharge your business this summer is to reintroduce yourself. Reach out by email or in a letter to anyone and everyone you need to know — and who needs to know you — and bring them up to date about what’s new and noteworthy about your business and yourself. Traditionally, business owners used a reintroduction letter when they reinvented themselves, shifted their focus or changed their business model. But the letter also serves to revive sagging sales and boost the bottom line.

  • Developing a budget for your next church event

    Deborah Ike Religious Community

    While we want to host events that serve the community, lead people to Christ, and strengthen disciples, those events can be expensive to pull off. Event materials, décor, catering, supplies, equipment rentals, and more can add up quickly. Your church may have included an overall budget for events within each department or a lump sum for the year. However, it might be time to consider budgeting for each event individually.

  • The path from manager to leader

    Catherine Iste Business Management, Services & Risk Management

    Whether it is because of a promotion, a new job or a comment on a performance review, becoming a good leader is challenging. To make it easier, take note of these three shifts that occur on the path from manager to leader. They include going from reactive to composed, being more farsighted, and the clarity of one's purpose.

  • The importance of building a trusting school environment

    Mark S. Miller Education

    ​Trust is such a small word, yet so complicated. The word trust has only five letters, but has a multitude of interpretations. Throughout one’s professional and personal careers, many will be asked to "trust" or believe. Some will do so without hesitation; others will be apprehensive. Why is there such a wide response to such a small word?