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3 ways to say no
Catherine Iste Business Management, Services & Risk ManagementNo is such a powerful word, and yet few of us seem to know how to use it. We gracefully accept additional work, commitments and obligations, then spend our energy either trying to improve our time management to fit it all in or stressing about the fact that we will never have enough time to do it all. Instead of focusing our efforts on getting it all done, here are three ways to say no and save our energy.
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5 ways you can identify fake and misleading consumer feedback
Lisa Mulcahy MarketingConsumer comments — whether they're online and given face-to-face to your company's service employees — are invaluable indicators of what your brand is doing right or wrong. When that feedback is fake, however, or when you don't get a complete or accurate picture of what your audience is trying to tell you, you don't make the right moves and your brand can suffer. You need to know when that feedback is fake and get the true picture of how your products and services are perceived. Want five outside-the-box ways to do it? Follow this science-driven advice.
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A climate of change: What should your organization do?
Linda Popky Business Management, Services & Risk ManagementThe data show the earth is getting hotter — hotter now than it’s been since records were first kept in 1880. The rise in temperature affects animal and marine life and causes potentially devastating dangers for people. What should we do about it? How involved should businesses and associations be on this issue? Will support one way or the other help or hurt your business? Here are a few points to consider.
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Common myths about employee handbooks
Catherine Iste Business Management, Services & Risk ManagementEmployers are not required to have a handbook. That is true. State and federal regulations do, however, require employers to provide a variety of information to their employees. The easiest way to do this is often via some sort of handbook. Yet, for those organizations without a handbook, it can be easy to find excuses not to create one. Here are a few myths about handbooks and the corresponding reasons why it is a good idea for every employer to have one.
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Amazon prepares to disrupt the travel industry
Bambi Majumdar Travel, Hospitality & Event ManagementThe partnership between Amazon and Indian travel firm ClearTrip, announced earlier this year, revealed some of Jeff Bezos' vision for disrupting the travel industry. While this is not the first time that Amazon has made a foray into travel, the approach is radically different. The company's travel experiment in 2015 did not work, but that did not stop Amazon from thinking about travel. Its reentry into the online travel business could have far-reaching consequences for all.
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Seeking silence: Ultimately, it’s an inside job
Lisa Cole Mental HealthcareNoise — it's everywhere! Noisemakers abound: fans, compressors, leaf blowers. Even libraries, once a respite enshrouded in a tomblike hush, have now become community headquarters. Am I the only one left seeking silence in what seems like a deafening world? From the Canadian Centre for Occupational Health and Safety: "Sound is what we hear. Noise is unwanted sound. The difference between sound and noise depends upon the listener and the circumstances."
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How to build a good rapport with online influencers
Joseph Brady MarketingThe most powerful marketing tactic that has worked wonders for small and large businesses alike is word of mouth. Online influencers have gained instant popularity as they can spread the word about a brand to a large number of people immediately. This is why it’s predicted that, by 2020, influencer marketing will become a $10 billion industry. Finding and collaborating with influencers for your business is a big task by itself but establishing a relationship with them is as important. Follow these practices to build a good rapport with online influencers.
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Infographic: Why employee satisfaction drives company performance
Raunak Pandey Business Management, Services & Risk ManagementStatistics show that employees’ happiness is greatly dependent upon their levels of engagement and contentment in the workplace. Friendly interaction and teamwork are signs of a positive workplace with minimal absenteeism, which ultimately results in a thriving organization. On the other hand, a negative workplace shows signs of little or no communication between people, lack of passion, and high levels of absenteeism. To improve workplace morale, a company should go the extra mile towards increasing employees’ satisfaction.
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House passes $15 minimum wage bill, but its prospects are dim in Senate
Seth Sandronsky Business Management, Services & Risk ManagementOn July 18, the majority-Democratic House of Representatives passed the Raise the Wage Act to gradually increase the federal minimum wage, now at $7.25 and unchanged since 2009, to $15 in 2025. Some Republican House members did cross party lines to vote to increase the federal minimum wage. "This critical policy would lift wages for more than 33 million workers, 90% of them age 20 or older and 58% of them women," according to Heidi Shierholz, a senior economist and the director of policy at the Economic Policy Institute.
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3 things that make it hard to fire someone in any industry
Catherine Iste Business Management, Services & Risk ManagementTerminations are stressful for everyone. While there are challenges unique to firing specialists in any industry, there are a few things that make it hard to fire someone regardless of industry. Here are some common challenges around terminations and strategies for addressing them. For example, documentation is one of the most common issues with terminations. In some cases, we do not have enough documentation.
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