All Retail Articles
  • The environmental impact of unhealthy foods

    Bambi Majumdar Food & Beverage

    A recent study conducted jointly by the University of Minnesota and Oxford University shows how nutritious food and healthier diets impact the environment positively. Researchers studied the consumption of 15 different food groups to see different health and environmental outcomes. Healthier and sustainable food choices can prevent environmental degradation. Another study conducted by the University of Michigan in partnership with Tulane University shows how climate-friendly diets that lead to lower carbon footprints are much healthier for the human body as well.

  • How omnichannel marketing can boost your bottom line

    Lisa Mulcahy Marketing

    Omnichannel marketing might sound complex and confusing if you've never heard of it. However, the concept is quite simple and can be an incredibly effective way to remodel your digital approach. According to a study from Bright Pearl, 87% of top retailers believe that an omnichannel selling approach is extremely important for sales. So, what is omnichannel marketing, exactly? Technically, omnichannel marketing simply means you use every media channel possible to send out your message to your potential audience and existing consumers.

  • The path to leadership includes not being the smartest in the room

    Catherine Iste Business Management, Services & Risk Management

    Experts can become successful leaders; so can non-experts. The path to leadership for the former includes understanding the limits of their expertise. Conversely, the path for the latter includes recognizing the value of their non-expert contributions. Both paths, thus, require an understanding of the benefits of specific and general knowledge and how they should be combined and used as the diverse tools they are. In other words, the path to leadership includes not being the smartest in the room.

  • Do you really need to check an applicant’s references? Absolutely

    Terri Williams Business Management, Services & Risk Management

    We've all been there: a job candidate looked perfect on paper and sounded perfect during the interview. But soon after, you realize that this picture-perfect employee probably won't reach the one-year milestone at your company. You probably shouldn't be surprised. According to research by Monster, 85% of recruiters say that candidates exaggerate skills and competencies on their resume. Whether this is intentional or "accidental," the result is the same: an employee who is ill-equipped to do the job. So, what's the solution? Checking references.

  • Mastering the customer apology in time for the holiday shopping season

    Catherine Iste Retail

    The idea that an ill-timed or poorly delivered apology can have a negative effect is not limited to Seinfeld episodes. A working paper by Basil Halperin, referenced in the recent issue of Harvard Business Review magazine, indicates that apologizing multiple times may be worse than not apologizing at all. Therefore, the retail service apology is a delicate thing. From how it should be delivered to when it should be done, saying sorry is not as simple as it seems. In anticipation of the upcoming holiday shopping season, here are a few things to consider about why and how to apologize to customers.

  • The cities of the future, here today

    Dave G. Houser Construction & Building Materials

    About 12,000 years ago, the Neolithic Revolution marked the transition in human history from nomadic hunting and gathering to settling in permanent communities. In all probability, from that time forward mankind has fantasized about a city of the future. Today, we've discovered a number of real-life brick-and-mortar — or rather, glass, steel, ashcrete and carbon fiber — developments that suggest that the cities of the future may be nearer at hand than we think.

  • The reasons behind seasonal food marketing

    Bambi Majumdar Food & Beverage

    McDonald’s McRib, the famous fast-food "barbecue" sandwich with a cult following, is back for a limited time. This is one of the most popular seasonal items on the American menu along with Starbucks’ Pumpkin Spice Latte. Similar endeavors of other fast-food chains include seasonal turkey sandwiches from Subway, Dunkin’s slew of pumpkin-flavored treats, Coca-Cola’s Christmas trucks, and others. So, why are seasonal items all the rage?

  • The terrible nature of expedient principles

    Anne Rose Business Management, Services & Risk Management

    ​The word "principles" is bandied about often, as in, "It’s against my principles to do XYZ," or, "My life is built on solid moral and ethical principles." Principles are good. They are a guideline how to live your life consistently to the standards you profess to espouse. Not having any principles is typically not good. It's fairly easy to discern the principled from the unprincipled people, and you can easily choose which group of people you'd prefer to associate with. What’s tricky is discerning the people with expedient principles.

  • Will convenience outweigh privacy when it comes to using facial recognition…

    Linchi Kwok Travel, Hospitality & Event Management

    Facial recognition technology is convenient. Many of us use it numerous times a day to unlock our smartphones. Although people often access their phones with Face ID or fingerprints, many still worry about their privacy when their biometric data are used in the public space. There is a fine line between consensual identity verification and non-consensual surveillance. Here are some examples.

  • US payrolls add 128,000 jobs; unemployment rate rises to 3.6%

    Seth Sandronsky Business Management, Services & Risk Management

    In October, total U.S. nonfarm payrolls added 128,000 new hires, as the unemployment rate rose to 3.6% from 3.5% in September, according to the Bureau of Labor Statistics. Employment growth has averaged 167,000 per month in 2019. Federal government employment dropped by 17,000 in October, as temporary workers ended their assignments for the 2020 Census. Further, the now-resolved General Motors strike reduced automotive employment in October.