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Why leaders need to shut up and listen
C. Fredrick Crum Business Management, Services & Risk ManagementTypically, we choose our leaders for their skill at conveying messages clearly and powerfully. But, in my experience, it's their ability to listen that distinguishes great leaders from the rest. We often attribute courage and strength to the speaker, but what about the listener?
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Don’t let return policies put you at risk for fraud and abuse
Danielle Manley RetailWith so many options for places and ways to shop, consumers expect lax return and exchange policies. If a store doesn't offer a flexible return policy, the consumer will move on to the next option. The issue for retailers is that flexible return policies often cause a loss for the retailer.
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4 red flags for private lenders
Glen Weinberg Business Management, Services & Risk ManagementEver wonder why your loan was turned down by a lender? Are you curious as to why some brokers seem to routinely close more deals? I have also discovered there are a number of red flags for a lender that will almost certainly derail the possible funding of a loan transaction.
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Why you should view warehousing as real estate
Ken Ackerman Distribution & WarehousingIt is not surprising that real estate and warehousing go together like ham and eggs. Yet, despite its intimate relationship to warehousing, real estate is frequently misunderstood. Of the tools used in warehousing, often the most expensive and least flexible one is the building that houses the operation.
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Don’t learn email etiquette the hard way
Suzanne Mason CommunicationsRecently, a marketing professional came under fire when her nasty email response via LinkedIn to a job-seeker went viral. And we can all learn an important lesson about email etiquette from this case.
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On the importance of customers and employees
Mel Kleiman RetailIs it as important to value your employees as highly as you value your relationships with your customers? You bet it is! There is a direct correlation between employee job satisfaction and length-of-service with profitability.
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How to best leverage advisors for your business: Part II
David B. Mandell, JD, MBA Business Management, Services & Risk ManagementSavvy owners typically expand their businesses by adding employees, making additional investments and creating new products or services. These additional steps to increase profitability also increase the complexity of their businesses.
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How to stand out in your next meeting
Deborah Ike Religious CommunityI've been thinking a lot about communication lately. Communication isn't just what we say. It’s how we say something — our tone of voice and our nonverbal queues, including facial expressions and body language. Sometimes our nonverbal cues can betray our intended message.
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You can’t always duplicate the magic in retail
Harry J. Friedman RetailOwners and supervisors can easily get caught up in chasing what was instead of recognizing what is and what can be. The factors that build a company are not necessarily the things that sustain it. Unfortunately, you can't duplicate magic.
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Mindfulness in managing risk
Dr. David Hillson Business Management, Services & Risk ManagementMindfulness has its roots in Eastern religion. It is also used therapeutically to treat a variety of psychological conditions (including anxiety, depression and stress), as well as in coaching to encourage excellence in healthy people. Used properly, mindfulness can also make our risk management more effective.
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