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The reality of work relationships: Dangerous clichés
Catherine Iste Business Management, Services & Risk ManagementCommon sense does not usually prevail in matters of the heart. Fortunately, however, the biggest problems are associated with some of the most obviously troublesome pairings. If this sounds like your situation, understand the risks before you go too far.
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Can exceptional customer service be delivered through email?
Jessica Taylor CommunicationsCustomer service is not about face-to-face communication anymore — we've gone digital. There's no doubt consumers enjoy communicating through technology. The term "customer service" usually describes individuals who are in a support role in their company, but I'm here to tell you otherwise. Unless you don't communicate with anyone during your day-to-day work life, then you're in a customer service role.
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Can leaders and managers really work together?
Betty Boyd Business Management, Services & Risk ManagementIn today's workforce, both leaders and managers each have important roles to play in making sure work gets done. Leaders are the influencers who are there to help grow and inspire others. Managers are administrators that make sure that the organization is running smoothly. As Peter Drucker states, "Management is doing things right; leadership is doing the right things."
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The reality of work relationships: Co-workers in love
Catherine Iste Business Management, Services & Risk ManagementThere are 168 hours in a week. Assuming a modest seven hours of sleep per night, removing those 49 hours leaves us with 119 waking hours. Working a full-time job, we commit more than a third (approximately 37 percent) of our waking hours going to, being at and returning from work. Thus, it is understandable why and how we develop personal relationships with our co-workers.
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Effective risk facilitation: Handling difficult people
Dr. David Hillson Business Management, Services & Risk ManagementIn addition to being able to flex their facilitation style to meet the varying challenges of the risk workshop and different risk identification techniques, risk facilitators need to handle the people who participate in the risk workshop. Unfortunately, it is common to find at least some participants in every risk workshop who are not fully committed to its success, or who are not willing to contribute freely.
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Business buzzwords: Par 4 with a dogleg to the left
Paul Zukowski Business Management, Services & Risk ManagementWhen I began this article on business buzzwords that come from golf, I thought I'd get a lot of examples using "par." It's such a cool word. However, I soon realized "par" has at least three definitions, and expressions such as "Not up to par," "Not on a par with," and "The goods are subpar" had nothing to do with golf, where being below par on a hole is a good thing. Golfers would never say one hole was on a par with another — they'd say they had the same par. And so on.
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Top 10 ways to guarantee you hire the wrong person
Mel Kleiman Business Management, Services & Risk ManagementAbout five years into my career, I started to notice something. No matter the industry or even the country, employers worldwide tend to make the same, costly hiring mistakes time after time after time. Now, 30-plus years later, I regret to report that nothing's changed much.
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Telework is a company’s best tool
Kelly Sharp Business Management, Services & Risk ManagementOffice spaces of today share the common goal of being as comfortable as employee homes. Many companies have taken on this challenge and designed areas to make employees feel excited about coming to work.
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5 ways to deal with a bad boss
Catherine Iste Business Management, Services & Risk ManagementWhat do you do when the person responsible for directing the activities of the majority of your waking hours is an idiot? Or a jerk? Or not the person you would follow if you had any type of choice?
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Facebook’s organic reach declined 42 percent. How do you fix it?
Emma Fitzpatrick MarketingIf you feel like your Facebook posts haven’t been reaching as many eyes as they used to, well, you’re right. A new study confirmed what many businesses suspected. After analyzing over 3,000 Facebook pages, researchers found the organic reach of posts dropped 42 percent. As such, brands are having an increasingly difficult time connecting with their customers on Facebook. Many are starting to depend on promoted posts or social ads to amplify their message.
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