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Directors wear many hats

Robert C. Harris Association Management

The director walked into the board meeting with an agenda of her own. She said, "My chapter expects the state board to resolve our situation." What hat was she wearing; a chapter director, a board member? She got on the board because the bylaws allow for representation from each chapter. This director had a bad assumption about governance. She was obsessed with the problems of her chapter rather than a shared focus on advancing the mission and goals of the state association.

What’s old is new again in retail for 2019

Catherine Iste Retail

Regardless of age or profession, every citizen in a small town understands retail’s fundamental principles: trust, word of mouth and network. As Amazon, voice-controlled devices, and smart homes change the way consumers and retail interact, these fundamental principles of human interaction will continue to become more important. Here are three old practices that will enjoy renewed importance in the year to come.

Women in healthcare underrepresented in leadership roles, earn less than…

Scott E. Rupp Healthcare Administration

A new report by Oliver Wyman says that women may take three to five years longer than men to reach CEO-level positions across different types of industries despite their making up to 80 percent of buying and usage decisions in healthcare. For healthcare specifically, women are absent from the C-suite, making up only about 30 percent of senior leadership and just 13 percent of CEOs. These meager numbers don’t match the number of women in the workforce, however, who represent as much as 65 percent of it.

Results-driven credentials that demonstrate your value

Hank Boyer Business Management, Services & Risk Management

If employers hire people to produce desired results, why not build a results-driven résumé to prove you are the best candidate? Why not give yourself an edge in your career search by building this résumé that tells employers you are a candidate they must consider? Whether it’s a for-profit (or a nonprofit, i.e., "not-for-loss") employer, businesses and institutions are looking for people who can deliver results that positively impact the bottom line.

Job-hopping: A red flag or a promising sign?

Terri Williams Business Management, Services & Risk Management

To many recruiters and hiring managers, job-hopping used to be viewed as a warning sign that the candidate was flaky and uncommitted, or a bad worker who would soon be fired. But now, that perception seems to be changing as a result of several factors. In a good economy and at almost full employment, many companies say they’re struggling to find good workers and they’re turning to the best place to find them: industry competitors. This creates an ideal situation for employees with in-demand skills. On the flip side, there are also workers on the lower end of the pay spectrum who may be changing jobs in an effort to make ends meet.

An international student’s journey to success in hospitality

Linchi Kwok Travel, Hospitality & Event Management

The highlight of my recent trip to Thailand was my stay at a hotel managed by Araya Rojanapirom, a recent graduate from the Collins College of Hospitality Management at Cal Poly Pomona. After graduating from high school in Thailand, Araya completed his first study-abroad experience in Europe, where he received a bachelor degree in hospitality management at Glion Institute of Higher Education in Switzerland with two five-month internships at the Mandarin Oriental Hotel Bangkok and the Sheraton Hotel in Tianjin, China. Araya then found his way to Southern California and spent two more years studying in the Master of Science in Hospitality Management Program at Cal Poly Pomona.

3 behaviors that bad bosses do well

Simma Lieberman Business Management, Services & Risk Management

We often talk about the traits of great leaders. Harvard Business Review, Inc. magazine, Psychology Today, and numerous best-selling books often share the latest research on leadership. Great organizations sustain themselves with great leaders at every level when they employ the right practices. But what happens in organizations with bad leaders? There is a misconception that just because someone has the title of leader and a great product that they are good at leading people. Here are three behaviors that bad leaders do so well, their employees end up hating them, retiring in place or just quit.

Lessons on conflict management from my 6-year-old

Candice Gottlieb-Clark Business Management, Services & Risk Management

As I was driving my daughter home from school one day, we discussed her most recent, holiday-inspired work of art. I suggest that we temporarily place it where we had hung her "Blue Dog" painting. She agrees — and then, a few moments later, asks, "Don’t you like my Blue Dog?" Surprised, as I absolutely love her artwork and frequently tell her so, I say, "Of course I do." Then, I go on to explain the limited space we have for hangable art. "But," she says, "I heard you say you didn’t like Blue Dog." And she was right. I had said exactly that a couple weeks prior. 

Manufacturing growth slows to end 2018. What’s next?

Michelle R. Matisons Manufacturing

While President Trump and others extol manufacturing sector growth, the year ended with the standard manufacturing production number dropping from 59.3 percent in November to 54.1 percent in December. Some say the decline is caused by the ongoing trade war with China, and others suggest that the new NAFTA — the United States-Canada-Mexico Agreement (USMCA) — is challenging private-sector organizations. So is Brexit. But policy developments that challenge traditional manufacturing culture are not enough to explain this rapid month-to-month change.

How much pride do you have about your profession?

Frank R. Myers Law Enforcement, Defense & Security

Most of us take great pride in what we do for living — especially those who are in sworn, uniformed careers, i.e., military, law enforcement, fire rescue, customs, corrections officer, etc. Then, there are those who chronically complain about their work. I know it's not easy but maybe they need to consider a career change! All of us understand that work can be challenging at times. But wouldn’t life be boring if we didn’t have these challenges, and subsequently weren't able to reap the rewards with a sense of accomplishment — taking "pride" in what we did accomplish?

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