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How to handle a hot-headed client at the spa

Elizabeth Donat Retail

If you own or manage a salon or spa, then you know that some customers can be hard to handle. Whether it's a scheduling mix-up, a miscommunication or a disappointing service, sometimes clients can be extremely unhappy and want you to know about it. If you find yourself in a situation with an unhappy customer in your spa, then remember my expert tips below.

Marriott is getting into the room-sharing business, too

Linchi Kwok Travel, Hospitality & Event Management

Hotels have been trying very hard to stop the growth of Airbnb, but still, Airbnb has remained the supersized rival of hotels. Despite the fact that more destinations are now tightening up the regulations for short-term residential rentals, Airbnb turns out to be an even stronger competitor in the market. Guess what? When it is impossible to get rid of Airbnb, hotels are now entering the room-sharing business.

Don’t blow up your pistol — segregate your ammo

Eric Lamberson Recreation & Leisure

A great many IDPA competitors often have pistols of different calibers, and normally that is no issue unless you fail to segregate your ammunition. I frequently see competitors in local IDPA matches shooting two guns, each one a different caliber. It is not uncommon to see competitors loading and unloading magazines as they switch pistols during a stage. This is one instance where the potential for a problem creeps in, because competitors occasionally mix calibers in this process — at times with disastrous results.

Classical music builds bridges for Gifford, Florida, youth orchestra members

Sheilamary Koch Education

"More Violins — Brighter Futures." This motto has become a reality for nearly 200 children who have been members of the Gifford Youth Orchestra (GYO) since it was launched in 2003. To give some history, the eastern Florida community of Gifford became home to black Dodgers players during the days of segregation when neighboring Vero Beach was the team’s spring training site. After that, many of the services once found in Gifford dwindled, including music — in all of the schools.

Millennials take ‘unplugging’ trend to new level

Bambi Majumdar Travel, Hospitality & Event Management

A 2017 survey found that 73 percent of social media users find it annoying when they see other people's vacation photos online. These people want authentic experiences shared and not the perfection of moments. As a result, more users are opting out of social sharing and looking to connect with the real world. We find that millennials are looking to unplug with a vengeance, even though they are a generation that sports the highest number of social profiles and knows only the "connected" world.

Beyond a ‘Shadow’ of a doubt

Joshua Fry Recreation & Leisure

"The pistol the rest of the world’s police forces use" is the way I most often describe my CZ pistols to those in the U.S. unfamiliar with the CZ 75 platform. For various reasons, the CZ 75 is generally unknown to the average firearms user, and unfortunately, the majority of the U.S. market is missing out on a truly outstanding brand. I fell into that category myself until my exposure to the competition shooting world introduced me to this new and outstanding series of pistols.

Changing your tune: Upgrading the 718 exhaust

David Newton Transportation Technology & Automotive

Earlier this year, I reported my impressions of the first six months with my new 718 Cayman — mostly complimentary as I struggle finding fault with any of the three Porsches I’ve owned. But if I’m entirely honest, I’ve spent the last several months making excuses for what I feel is a lack of proper tonality for a car of this caliber. To a Porsche enthusiast, sound plays an important role in the overall experience of any vehicle, but especially in one that evokes such a raw emotion from the driver.

Exploring the Third System forts across the country

Cindy Belt Recreation & Leisure

After the War of 1812, the United States built a series of forts along the coasts called Third System forts to protect the country from French, British and Spanish attacks. Of the 42 forts built, most saw little action against foreign countries. While brick walls were 11 feet thick in places, these thick walls were no match to the "new technology" of rifled cannons utilized during the Civil War. Many of these forts are now national parks and have museums and tours available.

Texas set to make public land acquisitions

John McAdams Recreation & Leisure

Public land open for hunting, fishing and other outdoor recreation activities only makes up a tiny percentage of all land in Texas — especially when compared to other western states. However, a couple of property acquisitions set to move forward on opposite sides of the state will increase the amount of land available to use by the general public in the near future.

Yellowstone: America’s best national park for a family vacation

Dave G. Houser Recreation & Leisure

America's national parks are always a good choice for a family getaway, but in my mind Yellowstone tops the list. I'll say from the start that I'm biased, having grown up in Cody, Wyoming, just an hour's drive from the park's East Entrance.

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