Recent Articles

• Sacrificing service on the altar of efficiency

  Anne Rose Business Management, Services & Risk Management

  Few companies like to see wasted effort, loss of productivity, and wasted resources. Efficiency is hailed as the end goal of every organization. But sometimes customer service is sacrificed in this quest for efficiency. Even small businesses use automated voicemails to route phone customers to the right department. Press 1 for store location and hours. Press 2 for new orders. Press 3 for existing orders. Press 4 for accounting. Sure, you haven’t wasted a real employee’s time to route that call, but in the meantime, you've possibly alienated a customer who just wants someone to give him a tracking number for his overdue order without it taking 15 minutes to get a live person who can look up the information.

• Do active workstations benefit employees?

  Michael J. Berens Interior Design, Furnishings & Fixtures

  Most of us engage in much less daily physical activity than our parents or grandparents did. Some individuals, such as office workers, students, educators and administrators, spend a great deal of the day seated, whether working, studying or in meetings. Over time, this can lead to serious health problems. Proponents of active workstations claim they promote increased physical activity throughout the day and improve wellness. Research, on the other hand, suggests the benefits can vary depending on the individual, the type of workstation and how it is used.

• US’ largest nonprofit integrated healthcare system to be carbon neutral…

  Scott E. Rupp Healthcare Administration

  Kaiser Permanente, the largest U.S. nonprofit integrated healthcare system, is putting plans in place to be carbon neutral by 2020 as part of a larger environmental initiative. The healthcare company is walking the walk in regard to its mission to provide the best care outcomes, as recent reports suggest that the healthcare industry accounted significantly to carbon dioxide generation that could lead to hundreds of thousands of deaths if not otherwise addressed.

• Last call: Only a few days left to register in advance for the ADA Annual…

  Tammy Hinojos Oral & Dental Healthcare

  Procrastinators unite….tomorrow. Actually procrastinators, this time, it’s OK that you put it off. If you’re a dentist and ADA member, and you’d like to attend the 2018 ADA Annual Meeting in Hawaii, you still can! Well, for a very limited time. There is still time to plan a trip to the meeting and the Hawaiian Islands. Advanced registration will be available until Sept. 21, at 5 p.m. CDT. Prices for the overall meeting and individual CE courses will be higher after that. The meeting will be held in Honolulu from Oct. 18-22. Over the course of the week, participants will have a chance to get involved in an extensive schedule of events, exhibitors and continuing education opportunities.

• What to do when you don’t trust a colleague

  Catherine Iste Business Management, Services & Risk Management

  If everyone was professional, we would not need HR. While that is not exactly true, it is true that employee relations issues can take a lot of time to address for both managers and HR teams. In many cases, neither managers nor HR have the bandwidth to help resolve issues of trust. The bottom line is trust is a tricky thing to prove or disprove. Here are a few actions to take when you do not trust a colleague.

• How a shotgun laser bore can improve your wing and clays shooting on the…

  Irwin Greenstein Recreation & Leisure

  When it comes to shooting clays, muscle memory is one of those things that can be either a blessing or a curse. It’s a blessing when you imprint the proper way to mount and swing a shotgun into your motor skills so that they become "second nature." It’s a curse if you’ve developed an awful swing or mount that has already turned into a so-called "bad habit" that becomes difficult to break. Either way, you can see the subconscious power of muscle memory at work every time you step up to shoot a clay target.

• Not just pumpkin: Fall food and beverage trends hit the retail sector

  Bambi Majumdar Food & Beverage

  Fall deals are springing up everywhere, and the retail space is putting up some exciting offers. Among these, the food and beverage segment is creating quite a wave. Retail marketing sees new trends and styles come up all the time, at times seasonal and at times event-based. This is one of those times where marketing strategies evoke more seasonal cravings than usual. Even before the season has truly set in, there have been some interesting products unveiled for consumers, both in retail stores and food establishments.

• Selecting the right choral repertoire for your class

  Aileen Miracle Education

  Have you ever struggled to find the perfect repertoire for your choir concert? In this article, I'm outlining how I select songs for my choir program, to ensure variety, accessibility, and engagement. I was a trumpet player all through school, and before my Kodaly training, I had only been in one semester of choir. Because of this, it has taken me quite a while to feel comfortable selecting repertoire, as well as directing the choir! Here are some questions to ask yourself as you choose choral repertoire.

• 8 qualities interviewers wish their candidates possessed

  Hank Boyer Business Management, Services & Risk Management

  An informal survey of HR professionals, hiring managers and recruiters identified eight attributes they most wished their candidates would prove in an interview. Truth be told, most employers hope that the first two or three candidates they see will all be A-players, eminently qualified, and hungry for the job. That way they can fill the opening with an A-player and move ahead with the next opening. With this in mind, here are the characteristics employers wish their candidates possessed or demonstrated during the interview.

• Designing human-machine interfaces for mobile devices

  Joseph Zulick Science & Technology

  Well-designed human-machine interfaces (HMI) reduce operator error, saving companies millions of dollars by reducing down-time and increasing worker safety. HTML5 programming enables the transfer of HMI designs to mobile devices, but programming is just the enabler. Let's learn some best practices for HMI design elements that are specific to mobile devices due to size and interface considerations.

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