Recent Articles
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4 tips for church customer service
Deborah Ike Religious CommunityWhen we think of customer service, we typically think about contacting a call center or a department at a store — not the church. However, customer service is really a matter of honoring and serving people with excellence. It's treating those who come into contact with your church (members, guests, vendors and more) with respect, compassion and the love of Christ.
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Understanding the leading edge of shooting clay targets
Irwin Greenstein Recreation & LeisureWhen it comes to shooting clay targets, the best piece of advice you can receive is to be "counterintuitive." Smashing clay targets with a shotgun requires an intense amount of visual and mental focus. As you watch the target sail away at some 45 miles per hour, your intuition screams at you that you should watch the whole target — giving you a larger picture of the small, fluorescent disk.
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Exploring leadership issues in police work
Bambi Majumdar Law Enforcement, Defense & SecurityRecent incidents have put police officers throughout the United States under a microscope, with their every action under strict scrutiny. Officers at every rung of the ladder are being questioned and reviewed at every turn. In this scenario, it is natural that the nature of police leadership is under scrutiny as well.
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Close reading with English learners: Strategies
Erick Herrmann EducationIn this era of more demanding standards for all students, close reading has become a common exercise for students in various grade levels. For English language learners — generally defined as students who are not achieving academically due to the level of English language proficiency —accessing complex, grade-level text can be especially demanding.
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Practicing Pareto practically in the warehouse
Ken Ackerman Distribution & WarehousingOne of the most useful rules in warehousing, as well as many other commercial activities, is called the 80/20 rule. Other names for it are: "The Law of Trivial Many and Critical Few" or "Pareto's Law." The last of these definitions is used in this article.
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16 ideas for reducing healthcare energy costs
Christina Thielst Healthcare AdministrationHealthcare organizations are constantly under pressure to reduce costs these days. That often means turning to variable staffing and supply costs for solutions. Some healthcare leaders view energy costs as somewhat fixed, but they are probably more variable than one thinks. Energy costs are based upon consumption, and as with electricity, costs are usually higher at times of peak demand.
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How to engage your members with content
Shawn Smajstrla Association ManagementMost associations are awash in content, and that content is a shovel-ready avenue to member engagement as well as conversions for new members. The key is finding the intersection of what you have to say and what the members (or potential members) want to hear. How do you drive your organization to that intersection?
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6 crucial considerations with dental veneers
Piyush Bakshi Oral & Dental HealthcarePorcelain veneers make it possible for you to possess the smile of your dreams. Working with porcelain veneers requires skill, and if done wrong, the result can be traumatizing for the subject. Here is a quick checklist of what cosmetic dentists need to keep in mind when working with dental veneers.
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Metals Thoughts: Fall classic edition
Brad Yates Natural ResourcesMetals have traded largely lower in the last 10 days, but has a bit of sideways feel to it ahead of the FOMC nondecision. Our breakout from this year's lower-highs, lower-lows trend is still alive, but a move below 1156 and 1104 would have the world looking at the $1K price target yet again. We will feel it is confirmed if we breach $1,200 to the upside, but that will certainly require some external stimulus from headlines or the dollar.
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A new beginning: Why the full-time RV life is worth it
Steve and Diane Owens Recreation & LeisureDiane and I have been on the road for nine unbelievable and incredible fun years. We have traveled more than 100,000 miles, visited every state in our union as well as many Canadian provinces. Yet we remember our first days as if they happened just yesterday — time has a way of passing so quickly.