Recent Articles

• 5 ways to use customer feedback to your advantage

  Matt Diggity Marketing

  Customer feedback can feel like a minefield to marketers and business owners. Receiving a great review can make your day. And negative feedback can be a serious blow to your confidence. But customer feedback is also essential. It’s the best way to learn about what your business is doing well, and where there is room for improvement. Read on to learn how you can use customer feedback to grow your business and gain a competitive advantage.

• How far can employers go with COVID-19 testing?

  Grace Ferguson Business Management, Services & Risk Management

  The Equal Employment Opportunity Commission (EEOC) has issued guidelines on COVID-19 testing in the workplace. Regarding the COVID-19 pandemic, the EEOC says that employers can administer viral tests to employees before they enter the workplace, so as to determine whether they have COVID-19 — as an employee with the virus "will pose a direct threat to the health of others."

• A checklist of 10 critical church website functions

  Mark MacDonald Religious Community

  Your church website is the critical center of your digital communication hub. An app requires downloads. Social media relies on algorithms to deliver to followers. Emails are only opened by only one-third of recipients. Think stage announcements work better? Most ignore promotions. Ensure your church is found on Google and get people interested in what you're offering by having these 10 critical functions people expect from a church website.

• How COVID-19 has affected global food security

  Bambi Majumdar Food & Beverage

  Income declines as a result of COVID-19 have put food access at risk, impacting worldwide food security adversely. The current situation is hard for everyone, but for those who live below the poverty line, it is a disaster. The poorest households typically spend 70% of their total incomes on food. Now, many have no income. This will only exacerbate poverty levels and reduce access to food, particularly nutritious foods.

• The 5 best practices COVID-19 has created for the spa industry

  Elizabeth Donat Retail

  It's important to see how adapting to the challenges of a pandemic has actually strengthened our industry in many ways. Pat yourself on the back if you have had to make serious changes to your business; it hasn't been easy, I know. However, as time goes on, we become accustomed to these new and improved measures to keep our customers and staff safe during these novel and demanding times. As a result, we should note the best practices that have evolved from this time.

• Infographic: Raising strong children

  Maggie Kimberl Education

  In the U.S., 1 in 5 students report being bullied in the last year, and 41% expect it to happen again. However, support from peers has the greatest impact against bullying. Kids must also know how to find a solution, and when to ask for help. Learn more about teaching your kids to stand up for what’s right with this infographic.

• How to sit and set up your workspace without getting tied up in knots

  Amanda Kowalski Business Management, Services & Risk Management

  The worldwide pandemic has left a lot of office and school buildings empty and thousands of people figuring out how to set up workspaces and classrooms at home, using mostly what they have around the house. For some, it’s a kid's school desk and chair, a fat recliner, a little-used antique secretary and an equally old rolling chair or even the kitchen table — none designed for eight hours of sitting. So how should you set up a workstation or classroom so you and your kid don't end up looking and feeling like pretzels?

• Will classrooms stay open this fall?

  Patrick Gleeson Education

  Will your child’s K-12 school be open and stay open for in-person instruction this fall? Unfortunately, there’s no widely agreed-upon answer. Here’s a thumbnail history of the dispute, along with some of the variables, unknowns and recently emerging revisions of the underlying facts.

• 8 great family hiking trails

  Dave G. Houser Recreation & Leisure

  Taking the kids on a hike — particularly now during the relentless COVID-19 pandemic — can be great fun or far from it. To make sure it is a journey of discovery enjoyed by one and all, you’ve got to pick the right trail. We've uncovered eight trails around the country that represent some of the best family hikes in America. Hopefully, there's one near you.

• Uncertainty is one thing you can count on

  Lloyd Princeton Business Management, Services & Risk Management

  One of the oft-repeated truisms in business circles is that the only constant is change. It’s not hard to see why. Rapid acceleration in technological innovation, communications, global commerce, and mass customization have forced businesses to be constantly on the watch for the next big or new thing and retool quickly to embrace it. Now, add to that not knowing when or whether you can operate your business or to what extent or with which staff.

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