Recent Articles
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Is this the end of the addiction profession?
Pete Nielsen Mental HealthcareVarious states have chosen to merge their alcohol and drugs departments with their mental health departments into a new department called "behavioral health." In investigating the impact of this change, something occurred to me: We may be harming addiction treatment's effectiveness.
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Understanding your students’ world view
Douglas Magrath EducationWhen it comes to teaching a English as a second language, it is important to take culture into consideration. We don't have to downgrade or change our culture or methods, nor do we have to erase our students' cultures. Rather, we need to realize that cultures are different. We should be ready and willing to help students make the transition to the new culture.
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Changing unwanted driver behavior and attitude
Frank R. Myers Law Enforcement, Defense & SecurityThere are times when a driver can begin to display bad habits when driving the apparatus. This can occur either while driving on routine movements or during emergency responses. If the officer or other crew members need to address unsafe exhibition of their driving techniques or "road rage," then action needs to be taken before costly damage occurs (possibly from litigation or vehicle damage), reputations are ruined or the fire department gets a bad rap and tarnished image.
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Trump presidency likely to bring major changes to healthcare
Joan Spitrey Healthcare AdministrationNow that the 2016 election season has come to a close, there really is only one thing most are agreeing on — they are glad it's finally over. Since the first political ad aired more than 500 days ago, the race to the White House has been one of the most divisive and hotly contested campaigns in modern history.
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The other side of emails — Should you get personal?
Jessica Taylor CommunicationsTo say that customer service is the core value of a company is an understatement — especially in the business-to-business (B2B) world. The success of any B2B relationship centers mainly on client relationships. With successful relationships, clients are able to see their partner as a trusted one — specifically when partners are able to differentiate themselves from the competition.
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Airlines’ latest plan to increase ticket sales? Fewer seats
Donna Balancia Travel, Hospitality & Event ManagementAs the economy stays on a stable — if not flat — course, one turbulent area appears to be the air travel segment. Thanksgiving always brings additional demand, and the traditional travel season will bring a boost in ticket prices. But holiday travel revenue can't offset the issues U.S.-based airline companies are dealing with today.
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The top 5 concerns for pharmacists today
Jason Poquette Pharmaceutical"This is Dr. Frasier Crane, and I'm listening." So started many of the popular sitcom episodes of Frasier which spanned more than a decade. The truth is, while I spend much of my day talking, presenting, teaching and writing, I'm listening, too. And I love hearing from my fellow pharmacists and pharmacy students about their current views and concerns for our profession.
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Hotels reinventing loyalty programs to win travelers
Linchi Kwok Travel, Hospitality & Event ManagementTo many travelers, there is really not much difference among various types of hotels or apartments because these lodging products are basically all fulfilling one need: accommodation for those who are away from home. As such, hoteliers often find it difficult to distinguish their products from the competitors.
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Paperwork confusion can affect life-saving care in the ED
Lynn Hetzler Medical & Allied HealthcareA new study published in The Journal of Post-Acute and Long-Term Care Medicine (JAMDA) shows that paperwork confusion can affect life-sustaining treatment in the emergency department (ED), leading some patients to receive undesired life-saving care.
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Emergencies can paralyze an organization: Are you prepared?
Richard P. Payant Facilities & GroundsAt 10 a.m. on a Wednesday, the building receptionist for a large organization comprised of several adjoining buildings receives a bomb threat. The receptionist immediately notifies her supervisor, the director of security. He informs the organization's leadership, the director of facilities management, the public relations officer and local authorities.