Recent Articles

• Has company culture improved during the pandemic?

  Terri Williams Business Management, Services & Risk Management

  The list of negative COVID-19-related implications is endless. However, it appears that the pandemic has actually improved company culture. According to a report by CHG Healthcare, 20% of respondents said that the culture actually improved since they’ve been working from home. In addition, 54% stated that their culture remained the same. Among workers who felt that the company culture improved during the pandemic, the top three factors were increased transparency/communication, maintained benefits/salary, and better leadership support.

• What ‘business ghosting’ says about your leadership, and why…

  Simma Lieberman Business Management, Services & Risk Management

  One would think that during this time of COVID-19, work from home, and high unemployment that people who have the title of "leader" would make an extra effort to be kind and caring to their employees and other people with whom they come in contact. While I’ve seen some amazing leaders who practice that kindness, caring and respect for others, there is another group of people who have the title of leader but whose actions are just the opposite. For them, they practice what I call "business ghosting."

• 5 digital marketing strategies to plan as the pandemic begins to shift

  Lisa Mulcahy Marketing

  As we look ahead to 2021, it's time to start proactively planning campaigns, launches and revenue growth — and feel some much-needed optimism. A stat to get you started is that 57% of surveyed small business owners say that they are optimistic or extremely optimistic about the future of their businesses, according to the 2020 Facebook Small Business Report. So, there are customers out there who will be eager to purchase your products and services, and partners waiting to work with you. What steps can you take now to facilitate this as soon as we move into safer times? Try these five clear, concise steps:

• Buying a new car in a COVID environment

  David Newton Transportation Technology & Automotive

  If you appreciate an interesting predicament (or read my earlier article), I have been struggling with what to do when the warranty expires on my 2017 718 Cayman in July. I can’t possibly chance an uncovered Porsche, as the potential consequences can be fiscally catastrophic. So, I’ve been accustomed to flipping for a new one when it gets too close. I’ve been leaning strongly toward the 718 Cayman GTS 4.0 — with that insanely delightful flat-six powerhouse producing nearly 400 ponies. I was raised on muscle cars, so I was also intrigued by the release of the mid-engine Corvette C8. And it wasn’t long before I was obsessed. But only one of these beauties could fit in my garage, or in my wallet. Well, that all went sideways when the coronavirus arrived.

• The tricks online retailers use to promote impulse shopping

  Gail Short Retail

  For online retailers, the goal is not only to get customers to buy. It is getting them to buy more. Even on impulse. "Impulse shopping involves making unplanned purchases with little deliberation that’s typically associated with feelings of guilt or regret afterward," says Sarita Schoenebeck, Ph.D., an associate professor at the University of Michigan's School of Information. For many Americans, impulse shopping is pretty common, according to a recent survey by the research firm DAC. The survey shows that 88% of Americans admit to impulse buying, spending about $81 on average every time they shop.

• Pandemic vaccines, patents and Uncle Sam

  Seth Sandronsky Medical & Allied Healthcare

  As the coronavirus pandemic tears through rural and urban America, healthcare workers and others at risk of catching the disease are receiving life-saving vaccines now. Meanwhile, in a new development, opposing views of vaccine policy are front and center in the U.S.' paper of record. First, we turn to the pharmaceutical industry, a powerhouse interest. Thomas Cueni is the director-general of the International Federation of Pharmaceutical Manufacturers and Associations.

• Nearly 4 in 10 workers suffer from video call fatigue

  Terri Williams Business Management, Services & Risk Management

  One advantage of working from home is the absence of unproductive, time-consuming, in-person meetings. For a while, video conferences were rather interesting, and they gave workers a sense of connection with team members. But now, two different reports reveal that employees are growing weary of video communication as well. According to a Robert Half survey, 38% of respondents say they’ve experienced video call fatigue. The Owl Labs/Global Workplace Analytics State of Remote Work survey reveals that 44% don’t find it necessary to get dressed up for a video meeting, which is a good thing. However, 70% believe there should be a day each week without any meetings.

• Committee meeting principles that achieve results

  Ron Phipps and Bob Harris Association Management

  Sometimes the best judge of leadership is the ability to run a meeting. Even though the bar is low, many leaders fall short. Members are known to quit volunteering if they attend a meeting that was poorly managed. There was no agenda, the chairman started late, or there was no significant outcome. Here are seven principles to support better meetings.

• Are you training too much at one time?

  Mike Ox Recreation & Leisure

  There’s a natural assumption that if you want to get better at a skill, you should spend hours every day practicing it. After all, we hear stories all the time about the best athletes in the world showing up an hour or two early for practice and being the best because they simply outwork everyone else. But pros train different aspects of their skill than ordinary people. Pros are able to spend so much time practicing because they’ve already mastered the fundamentals. From a shooting perspective, when you push yourself too much mentally or physically while you’re trying to learn a skill, you’re not going to have as much mental bandwidth available for the actual skill.

• How to manage a negative employee

  Amanda Kowalski Business Management, Services & Risk Management

  You could give every employee in the office a bonus, an extra week off and a party to celebrate — but there would still be that one guy who would find a reason to complain. Almost every manager has run up against a negative employee at some point in their careers. Even the best employees can have an off day, but when someone on the team is consistently complaining, the manager needs to deal with the situation before it spreads, brings down the company morale or productivity, causes other employees to leave or damages relationships with clients. So, what do you do?

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