Recent Articles
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Is IT a problem or part of the solution?
Yoav Ziv CommunicationsOver the years, multisystem operators' expectations for their customer care, billing, ordering and provisioning systems have been simple: they should "just work." But then satellite service providers and telcos introduced new, real competition.
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Facility management: Proactive vs. reactive
Jeannea Jones Facilities & GroundsAs with most things in life, an offensive position yields better results than a defensive one. The same holds true in facility management. Plant operations and maintenance personnel encounter reactive situations on a daily basis, but the wise FM professional who approaches service from a proactive position will be able to avert many equipment failures and down time.
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Beware the dark side: The ethical dilemma facing HEMS
Michael P. Koval Transportation Technology & AutomotiveIt is easy to see many parallels between the Star Wars movies and the current pilot shortage facing HEMS operators. The overwhelming shortage of qualified helicopter pilots has created ethical dilemmas for everyone associated with HEMS.
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‘My business’s website is my favorite,’ said no one ever
Mark MacDonald CommunicationsWhat is your favorite website? What site do you go to over and over again? It's probably not your business's — even if you designed and produced it. And the sobering truth is; that your customers and clients will never say your website is their favorite place to go online either. It will never happen.
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‘My church’s website is my favorite,’ said no one ever
Mark MacDonald Religious CommunityWhat is your favorite website? What site do you go to over and over again? It's probably not your church's — even if you designed and produced it. And the sobering truth is; that your congregation will never say your church website is their favorite place to go online either. It will never happen.
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How to best leverage advisors for your business: Part I
David B. Mandell, JD, MBA Business Management, Services & Risk ManagementMost people realize that success creates complexity. What top practice owners and managers have realized is that the management of complexity and leverage is not the job of a traffic cop. As a practice grows, the number of complicated, technical risks that the practice faces also grows exponentially.
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How to best leverage advisors for your practice: Part I
David B. Mandell, JD, MBA Healthcare AdministrationMost people realize that success creates complexity. What top practice-owners and managers have realized is that the management of complexity and leverage is not the job of a traffic cop. As a practice grows, the number of complicated, technical risks that the practice faces also grows exponentially.
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The rising threat of heroin: Part I
Lauren Swan Law Enforcement, Defense & SecurityAddiction to opioids is growing at an alarming rate, with the number of addicts practically doubling from 2007 to 2012. Of the opioids, heroin use is increasing the quickest; and after 10 years of continuous growth, it's becoming a noticeable problem.
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Managing the injured runner
Heidi Dawson Medical & Allied HealthcareRunners are a notoriously difficult "breed" to handle for the physical therapist. In fact, a colleague of mine has an orthopedic surgeon friend who says he would "rather treat heroin addicts than runners." Ouch! The reason behind this response is that when an injury that requires a rest from pavement pounding rears its ugly head, runners tend not to respond that well to the advice that they should put their feet up for while.
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Malignant melanoma: Diagnosis and treatment progress
Rosemary Sparacio Medical & Allied HealthcareImmunology has been in the forefront and progress in the area of skin cancer — particularly malignant melanoma — and has shown great promise. Melanoma is the sixth-most common cancer in the U.S., and the most common fatal malignancy in young adults.