Yoav Ziv

Yoav Ziv is a VP, Client Business Executive at Amdocs, a provider of customer experience systems for the telecommunications industry. Ziv has more than 17 years of experience in BSS/OSS systems for the industry, from programming through defining and selling to some of the world largest organizations. Ziv is a computer science and economics graduate from Tel Aviv University and has an MBA from Ben-Gurion University Israel.

Articles by Yoav Ziv

• Is IT a problem or part of the solution?

  Thursday, February 27, 2014

  Over the years, multisystem operators' expectations for their customer care, billing, ordering and provisioning systems have been simple: they should "just work." But then satellite service providers and telcos introduced new, real competition.