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How associations thrived during the pandemic
Robert C. Harris Association ManagementEntering and exiting the pandemic is unfamiliar territory. There was no manual explaining how associations should respond, unless your organization has records dating back to the Spanish flu in 1918. Many associations have thrived. Why have some prospered while others suffer?
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Infographic: Why the hybrid workplace is the future of work
Brian Wallace Business Management, Services & Risk ManagementMany have conceded that a hybrid workforce — sometimes in an office and sometimes remote — may be the most effective way to keep a company humming along at optimum capacity and resources. Learn more about how and why the hybrid workplace is the workforce of the future.
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How to elevate board engagement
Bob Harris and John Gormley Association ManagementAssociations rely on governing boards and volunteer committees, but many association executives express frustrations about board engagement. If you have experienced these governing issues, use the following techniques to increase your board's understanding and participation, and decrease their frustration.
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The future of virtual L&D: Implementing online professional development…
Ginger Abbot Business Management, Services & Risk ManagementEven the most well-educated and experienced professionals in any industry have room to grow. The best team members and leaders never stop looking for new ways to strengthen their skills and gain new talents. However, going back for another degree or attending a conference isn't always financially feasible and may not work with everyone's schedules. Virtual learning and development is the next step leaders can implement and use to their advantage.
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Want your employees to voice suggestions when customers treat them poorly?…
Linchi Kwok Business Management, Services & Risk ManagementWhen consumers know they are always right, they may breed a sense of superiority or entitlement, expecting the frontline employees to comply with any customer behaviors. Current literature has identified customer mistreatment's negative effects on employees' psychological states and work-related intentions/behaviors. Companies need to promote employees' customer-focused voice behavior, through which they can gain first-hand knowledge about their customers and identify potential issues for service improvement.
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Membership metrics — 5 ways to gauge success
Robert C. Harris Association ManagementAccording to ASAE, "associations and association professionals transform society through the power of collaboration." But how do those associations know if they're doing enough to make a lasting impact on the members they represent? Here are five metrics to help gauge membership success.
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Infographic: How emotional intelligence can make you successful in business
Brian Wallace Business Management, Services & Risk ManagementWhile you can learn a lot of technical skills in school and in the trenches at work, emotional intelligence is a key ingredient to your future success. If you think soft skills and emotional intelligence are just nice to have, think again.
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Association execs: It must be in the genes
Robert C. Harris Association ManagementThere must be something in the genes of association executives. They are driven to achieve impressive deeds and to support the success of people and businesses. They support quality of life, the economy and jobs. Few careers provide such rich opportunities to make a difference in society.
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An acid test for board discussions
Robert C. Harris Association ManagementYour executive board convenes to listen, discuss and decide on organizational programs. Suggestions are offered by committees, directors share good ideas, and staff members make recommendations. But how is it decided what should actually come before the board? Help your organization's directors address recommendations by creating an acid test for discussion.
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A healthier approach to board meetings
Giovanni Roselli and Bob Harris, CAE Association ManagementIt does not take much to support a healthy board. Caring for your board's health with these simple meeting changes can lead to better performance, improved results and happier volunteers.
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