Recent Articles

• Tough love for an association in need of help

  Robert C. Harris Association Management

  I stopped by a long-established association this summer. They told me they used to have 27 on staff, but they’re down to three people now. Out front by their office building were two signs. The association’s name and next to that, "For Sale by Owner." Inside is a boardroom with 26 upholstered leather chairs. In the parking lot is a notice, "Reserved for Chairman of the Board." The association celebrated its centennial anniversary recently. The website heralded "100 years of service." Nothing promoted the association’s vision or strategic direction.

• Surprising things to do if you are let go

  Catherine Iste Business Management, Services & Risk Management

  Even when we see the writing on the wall, being terminated is a challenge few of us are prepared to face. For most, the natural responses swing between putting our heads down and trying to get through it as quickly as possible; and trying to craft elaborate ways to seek revenge against the perceived perpetrators. Neither are in our best interest. Instead, consider these options if you are ever let go.

• Customer satisfaction stays high for American hotels

  Bambi Majumdar Travel, Hospitality & Event Management

  The latest American Customer Satisfaction Index (ACSI) Travel Report shows that hotel guest satisfaction has remained steady, a year after a 2.7 percent jump in 2017. Hotels received an overall ACSI score of 76, which is quite a feat for hotel operators who have had a hard time competing with online hospitality brokers like Airbnb. With rent and space sharing options on the rise, hotels are revisiting their customer service and price options. Per the ACSI report, among chains, Hilton guests are the most satisfied, followed closely by Marriott, Hyatt, Starwood and InterContinental.

• Is a ‘new’ NAFTA in the cards?

  Seth Sandronsky Manufacturing

  The U.S. and Mexico have reached an initial agreement to change the North American Free Trade Agreement (NAFTA). What we also know is that many eyes are Canada, the third nation in NAFTA, now. "It would surprise me if Canada remained outside the agreement," Martin Hart-Landsberg, an author and economics professor at Lewis and Clark College, told MultiBriefs. While details of the new NAFTA remain largely unknown, it appears that there are some improvements.

• Outdoor hobbies to do while RVing

  Cindy Belt Recreation & Leisure

  Traveling the country and staying in state and national parks allows us to spend more time with our hobbies and try new hobbies. With the great outdoors close by, we can get out and enjoy it. Hiking is probably the best hobby you can experience when RVing. There are trails everywhere that take you to a gorgeous view or to just enjoy the walk. All you need are comfortable shoes and a trail map from the park or from an app. However, there are several other great outdoor hobbies you can take part in while on the road.

• L1 and L2 acquisition: Hints for teachers

  Douglas Magrath Education

  The process of first language acquisition (called L1 acquisition) has been studied extensively, and the process is important for the theories of second language acquisition (called L2 acquisition). According to Stephen D. Krashen's "Fundamentals of Language Education," "Language acquisition is a subconscious process. We are not aware it is happening." The process involves the innate ability of humans to acquire language (called language acquisition device or LAD).

• Management mistakes that could be creating issues at your spa

  Elizabeth Donat Retail

  If you are managing a spa or medical spa, then you know that it is a position that requires many skill sets. You likely wear many hats, including go-to human resources person, scheduler, client dispute handler, event coordinator, interviewer, premise supervisor, bookkeeper and the boss' go-to person, just to name a few. However, it's crucial to recognize if you are making some mistakes that could be hurting your bottom line and your staff. Read my expert tips and see if you are making any of these common spa management blunders.

• New study shows that e-cigarettes may damage DNA

  Dr. Denise A. Valenti Medical & Allied Healthcare

  The attractions and availability of electronic cigarettes have long been known to influence adolescents and teenagers to take up vaping and smoking. Along with an increase in use comes an increased risk of harm to health. A recent study has identified an additional, previously unidentified, threat to health with the use of electronic cigarettes. The study found that the use of electronic cigarettes and inhaling the vapors alters saliva DNA.

• How to stop losing your best people to your competition

  Roberta Matuson Business Management, Services & Risk Management

  Recently, I was speaking with an owner of a recruitment firm who told me a story about a 26-year old tech worker who his firm just poached. The candidate wasn’t actively looking for a new opportunity and seemed satisfied making an annual salary of $450,000. In less than two weeks, the tech worker received and accepted an offer from a competitor, which included a 44 percent pay increase and the opportunity to work directly with the CIO. Here are some things you can do to ensure this doesn’t happen to you.

• New strategies to facilitate patient advocacy at your hospital

  Lisa Mulcahy Healthcare Administration

  As a hospital administrator, your goal is to help your patients become as empowered and informed about their health decisions as possible. Yet, you're no doubt familiar with the very common problem of patients having difficulty advocating for themselves. They may feel intimidated in a healthcare setting, so they don't speak up about what they want. Patient advocacy is the obvious solution to the problem — but many healthcare organizations aren't tapping into all of its potential.

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