Recent Articles
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Can exceptional customer service be delivered through email?
Jessica Taylor CommunicationsCustomer service is not about face-to-face communication anymore — we've gone digital. There's no doubt consumers enjoy communicating through technology. The term "customer service" usually describes individuals who are in a support role in their company, but I'm here to tell you otherwise. Unless you don't communicate with anyone during your day-to-day work life, then you're in a customer service role.
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When high cholesterol is a family affair
Dorothy L. Tengler Medical & Allied HealthcareIn the United States, 73.5 million adults (31 percent) have high levels of low-density lipoprotein (LDL), or "bad" cholesterol. Yet not even half of adults with high LDL cholesterol are getting treatment to lower their levels. Less than 1 out of every 3 adults (29.5 percent) with high LDL cholesterol has the condition under control.
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The time is right for home renovations
Michael J. Berens Interior Design, Furnishings & FixturesHomeowners are pulling out the stops on home renovation. Increased confidence in the economy, rising home prices, a shortage of affordable housing, and a desire to stay put are combining to create near-record levels of renovation and remodeling activity. For new home buyers and those who plan to remain in their current home, kitchen and bathroom renovation projects top the list.
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Fixing a faulty equation: Underprepared leaders = An underperforming board
Sherri Oken and Robert C. Harris Association ManagementIs this a frequent scene at the start of board meetings? The meeting is called to order, and suddenly nearly everyone at the table — even the board chair — is feverishly reading the agenda and reports, even though they were distributed days or weeks in advance.
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6 ways the Food Network’s ‘Chopped’ is just like being a…
Galen M. Metz Science & TechnologyI admit it: I am addicted to watching "Chopped," a reality cooking show on the Food Network in which four chefs compete for a cash prize. While I do like to cook, I realized something else was drawing me to the show. "Chopped" is just like being a CIO.
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How to conduct a church systems check
Deborah Ike Religious CommunityHave you ever been driving down the road when suddenly the check engine light comes on? That's obviously an indication you need to have your vehicle's system checked out. While we don't receive warning lights within our churches, there are ways to tell when it's time to check on the systems in place that are "how we do what we do."
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Succession planning in the warehouse
Ken Ackerman Distribution & WarehousingSuccession planning is the development of a formal program to provide timely replacement for every key manager. It includes a system for developing potential successors within the existing organization, or for hiring new people as needed. The plan also is designed for protecting corporate and personal assets during the transition caused by succession.
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Bursting at the seams, Washington Reagan turns 75
Matt Falcus Transportation Technology & AutomotiveOn June 16, a restored American Airlines Douglas DC-3 airliner sat on the tarmac at Washington Reagan National Airport while dignitaries and invited guests raised their glasses to toast the 75th anniversary of this popular airport at the heart of the nation's capital.
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The key to counseling in urban schools
Pierre LaRocco EducationOne thing counselors must do in urban environments is build relationships with students. There are many reasons why this is more important in urban areas, but the main reason is students in urban areas learn not to trust people from outside the neighborhood.
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Can Rio de Janeiro handle the Olympics?
Kate Hessong Sports & FitnessWith the Summer Olympic Games one month away, it's difficult to ignore all the bad press they've been getting lately. Rio de Janeiro is in a state of disaster — both physically and financially. From their governor declaring a "state of calamity" over their financial problems, to the raw sewage and super bacteria floating through their waterways, experts are beginning to question whether this year's games will be a complete failure.