What to know about telecom management
Thursday, May 09, 2019
No more is telecommunication about rotary phones sitting on desks; instead, telecommunication encompasses voice, text, email, cellular, and video.
Today, telecommunication means more than voice, but additionally, the devices used to facilitate all forms of communication between multiple parties. Those devices now include traditional landline phones, cellular phones, computers, tablets, fax machines, networks, email platforms, and hardware and software.
Traditionally, telecommunication meant any form of transmitted communication, but the word “telecom” became synonymous with voice communication long before the internet was born. Even still, the word telecom became glued to many communications besides voice.
Since telecommunication has been with humans ever since we used hieroglyphics and advanced to smoke signals and carrier pigeons, it didn’t leap drastically forward until the invention of wired, and eventually, wireless communications.
Today, telecommunication saturates our society thanks to the ubiquity of smartphones, computers, tablets, smart watches, laptops, and television. Most people today spend large portions of their day staring at a screen.
In the workplace, telecommunication has also taken on a different face. Besides traditional means of communication, workplaces also have internal communications platforms besides things like internal email and an intranet that facilitates communication between employees and teams.
Because of the surge in the possibilities with communication personally and professionally, and the increasing means in which to do so, there is a need within a business to manage all the tools and methods involved, which is what is called telecom management.
Telecom management is a term that often sends shivers down the spines of business owners because of the complexity involved. Telecom management encompasses IT, phone, cellular, hardware, and software. Usually, the duty of telecom management was laid at the feet of a company’s IT department, which has burdened many of those employees and reduced their effectiveness at doing the job for which they were hired.
Because of this, there needs to be a separation between IT and telecom management, which is where the dedicated telecom management team comes into play. Having a dedicated team to handle telecom management is essential for effective implementation of telecommunications, and overall company efficiency.
A capable telecom management team handles everything to do with communication, including the wired phones sitting on the desk, the computer networks, the video conferencing equipment and software, and all the applications involved including email, chat rooms, messaging, social media, texts, faxes, etc. These telecom management teams also handle the nitty-gritty details in billing, carrier contracts, reports, cost analysis and the updating of software and equipment when the time comes.
Having a dedicated telecom team allows your IT department to focus on the task of keeping the network running smoothly and not having to split their time with jobs they're not suited to handle. A good telecom management team works closely with IT to ensure the systems ‘play nice’ with one another too.
Having an effective telecom management team increases company efficiency, decreases downtime, and adds to your bottom line, making your company more productive.
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