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What about our association’s house of delegates?
Robert C. Harris Association Management"What about our house of delegates?" It can be a sensitive question, especially in the presence of the speaker of the house and delegates. Some leaders support the house as being essential to representing member interests. Others characterize the body as outdated, unnecessary, and costly. This article offers pros and cons for a house of delegates (HOD) and describes strategic alternatives.
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Study finds 61% of Americans aren’t comfortable returning to the…
Terri Williams Business Management, Services & Risk ManagementAs the country struggles to return to normal — or adjust to the new normal — navigating the world of work is particularly problematic. Some employees consider working from home an added stressor. On the other hand, other employees actually find solace in work, as it provides a respite from the daily deluge of COVID-related headlines. But there’s one thing these employees agree on. A new study by Qualtrics finds that the majority of employees who have been working from home would prefer to continue that arrangement.
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Infographic: The power of mobile messaging
Maggie Kimberl Business Management, Services & Risk ManagementEvery year, companies invest millions of dollars to better understand and serve their customers. All that investment either succeeds or fails at the moment they interact with a customer. Each interaction is a moment of truth. Mobile communications are growing rapidly, and mobile interactions are becoming the most effective means of real-time interactive communication to deliver that moment of truth. Customers are now dictating where and how businesses communicate with them and not the other way around.
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You’ve closed the deal. Now what?
Terri Williams Business Management, Services & Risk ManagementNegotiating is a valuable skill in any industry or role. However, one thing that separates good negotiators from great negotiators is that the latter understand that closing the deal isn't the end of the process. As the world becomes more interconnected, it’s increasingly more important to comprehend the various nuances involved in international negotiations. According to Eliane Karsaklian, author of "The After Deal: What Happens After You Close a Deal?" the success of a negotiation depends on understanding that the negotiation process is not over when a deal is signed.
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Why you should incorporate props into a board meeting
Robert C. Harris Association ManagementThe chief elected officer is given a gavel. Its purpose is to convene the meeting and maintain order. What else could be on the board table to enhance the meeting? Consider props. Props are used to enhance an experience. For example, a magician has a wand to improve the effect.
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US payrolls add 1.4 million jobs; unemployment rate drops to 8.4%
Seth Sandronsky Business Management, Services & Risk ManagementEmployers added 1.4 million nonfarm new hires in August, down from the creation of 1.8 million jobs in July, according to the federal Bureau of Labor Statistics. August’s rate of unemployment fell to 8.4% from July’s 10.2%. Driving such improvements were economic reopening and Census 2020 hiring. The number of unemployed workers on temporary layoff dropped to 6.2 million in August compared with July’s 9.2 million, according to the BLS.
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Infographic: The complete guide to authentication methods
Dylan Press Science & TechnologyIn 2018, 81% of security incidents were tied to stolen or weak passwords. Passwords just aren't secure, and hackers attack every 39 seconds. So, how do we achieve security online? This infographic outlines alternative authentication methods as well as the security level of each.
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How to use a video as a prelude to a board meeting
Robert C. Harris Association Management"We are volunteers, we have real jobs. How do we know where to focus our energy and what to expect at board meetings?" is a question from busy directors. Board meetings are infrequent. When the meetings do occur, it is an occasion that benefits from preparation. To build excitement and understanding for a meeting, use a video prelude and a consent agenda.
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Can’t afford a life coach? 3 simple techniques you can use to coach…
Victoria Fann Business Management, Services & Risk ManagementIn this time of great unrest and uncertainty, it can be a lifesaver to hire a life coach who can offer support and guidance and maybe even an idea or a strategy or two. But not everyone can afford one. Not to worry. You can coach yourself. Sure, it's not going to be the same as being accountable to someone else or receiving outside support or encouragement. But, using the three techniques below, it will be pretty close.
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The rise of employee assistance programs during COVID-19
Grace Ferguson Business Management, Services & Risk ManagementOriginally designed to address the negative effects of alcohol abuse on productivity and organizational performance, employee assistance programs (EAPs) have evolved immensely since their inception. Today, EAPs are structured to manage a wide range of complex issues surrounding employee mental health. Though employers have been ramping up their EAP initiatives for some time now, it’s the COVID-19 pandemic that’s catapulting this workplace benefit to greater heights.
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