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A nonprofit without ethical leadership is like the Titanic headed for an…

Susan J. Fields Association Management

Ships usually stray from course due to the human frailties of the captain and crew. The same can be said of a nonprofit organization whose mission it is to serve the public good. Whether it reaches its objective is dependent upon the people guiding the organizational ship.

Be careful letting employees use their smartphones for work

D. Albert Brannen Business Management, Services & Risk Management

In today's connected world, employees often ask their employers to permit use of their personal smartphones, tablets, laptops or even their home desktops for work. Workplaces differ, and there is no "one size fits all" bring your own devices (BYOD) to work policy for employers.

Don’t let desperation drive your decisions

Anne Rose Business Management, Services & Risk Management

You're short-handed and desperately need to hire another employee, so you hire the first breathing person that mails in a job application. Or maybe there's been a dearth of clients and your bank account is desperately low. You need a client fast, so you accept the first prospective customer who calls on the phone.

Peer-review scandals shake up scholarly journal community

Cait Harrison Association Management

Call it a new form of academic cheating. Peer reviews for scholarly journals have come under the spotlight lately — and the future isn't looking so bright. U.K.-based publisher BioMed Central recently retracted 43 scientific and medical articles because of peer reviews — mostly out of universities in China — written by people who forged scientists' names.

What nonprofits can learn from Chipotle

William D. Pawlucy Association Management

I was in a fast-casual Mexican restaurant the other day, Chipotle. While in line, I was thinking about how the concept developed by this and similar brands applies to service delivered by a nonprofit. What's the difference between fast-casual and full-service restaurants? Traditional, full-service restaurants are ones "that encapsulate the old-fashioned idea of going out to eat." The question I'm wondering is: Are nonprofit organizations encapsulating the old-fashioned idea of serving members the same way they were served 30-50 years ago?

Performance evaluations that employees and managers love

Hank Boyer Business Management, Services & Risk Management

If done effectively, both employees and their managers will look forward to the process and will be willing participants. The mentality moves from, "we have to do this" to "we get to do this." When the organization aligns around something as fundamental as an honest dialogue about performance, the future can be so much brighter. Here's how organizations can "fix" their performance evaluation process.

5 ways to improve employee engagement

Michael J. Berens Business Management, Services & Risk Management

Companies worldwide are grappling with how to increase employee engagement. It is estimated that in the U.S. alone, employee disengagement costs the economy as much as $500 billion per year.

Building a case that attracts transformational philanthropy

Craig Shelley Association Management

Donors are narrowing their focus and increasing the size of their individual gifts to concentrate and increase the impact of their philanthropic investments. For those organizations attracting these investments, the impact is transformational.

4 effective ways to combat laissez-faire leadership

Betty Boyd Business Management, Services & Risk Management

Leadership is a great responsibility, and one that should not be taken lightly. However, there are people within organizations who are leaders in title only. Here are four ways an organization can combat this type of "leadership."

Inside HR: Making the job offer

Catherine Iste Business Management, Services & Risk Management

A client of mine is posting for a director-level position at a real estate development and property management firm. The company posted the job on their website, LinkedIn and Indeed. In less than a week, they received more than 60 qualified applicants. They only need one person. This is the story of how they got there. The screening process reduced the field down to four candidates. We then scheduled and completed interviews. Next, it was time to make a job offer.

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